The A/C units did not work for the majority of our stay and the grill was also not functioning.
A/C on this property was not functioning for the majority of our visit. One of the screen doors was missing and several window screens were missing as well so it was difficult to open the house up for airflow due to the bugs and mosquitoes coming into the house. We also could not get the grill to work...which was a challenge because of the few number of restaurants open. I had brought a lot of food with us to grill and didn’t have that option.
Deanna M.
2020 年 5 月に 7 泊滞在
6/10 (普通)
Chet & Britta A.
2018 年 10 月 2 日
This property needs some attention from both homeowners and property management company!
Although this house is beautifully situated we were disappointed in the amenities. It was not clean, the floors still had dog hair on them. Someone had tore off the towel rack in the master bath and it was just left hanging there! The shower door leaked so everyday we had to mop water with a towel since there was no mop. In the kitchen there were AT LEAST 20 pots and pans in several of the cupboards (one cupboard full would have been sufficient), which many of them were the cheap teflon coated pans that should be thrown out a long time ago because they were all peeling. We realize that renters don't always put things back where they should go but shouldn't the homeowners and cleaning crew take a look at the overall condition of the home once in a while? This also made it hard for us to put our groceries away, there simply wasn't room. There is an outdoor shower which is a great idea if it works but there was a broken spigot on it. The floor of the shower was ankle deep in sand and since the cleaning crew had just left it shouldn't have looked like that. Under the house there is what we thought was a carport to be able to get your car out of the sun and also to provide more parking behind you for other cars. It was so full of sand that it was unusable. When we inquired about it we were told that it wasn't a carport, however many of the neighboring properties had similar setups and cars were parked underneath, hum....
Two of the comforters were torn and I wonder when was the last time they were washed. We own VRBO's and have stayed at several. This home was completely stripped of all household items, ie., paper towels, toilet paper (and there are 3 bathrooms!) etc.Again we realize that some of those items are things that we had to supply ourselves, but since many quests cannot take some of these things home with them they should have still been there. (I'm sure the cleaning crew takes it all). There wasn't even a kitchen towel! In my opinion you should only have to bring your clothing and food. It makes it for a very expensive week! This was the most disappointing one we've stayed at, and it is a lack of the management company (they have too many to take care of) as well as the owners. What we learned is: Rent directly from an owner, they have pride of ownership. Property managers don't care.
Chet & Britta A.
2018 年 7 月に 7 泊滞在
オーナーについて
オーナー : Surf or Sound Realty
Surf or Sound Realty is a premier property management and real estate sales company located on Hatteras Island, North Carolina. Since 1978, we have grown to manage nearly 600 vacation homes, welcoming more than 100,000 guests and 12,000 reservations annually.
Our locally owned and operated company has taken care of Hatteras Island vacation rental homeowners and vacationers for over 45 years. Throughout our journey, we have accumulated decades of experience in managing homes exclusively on Hatteras Island. Our commitment to excellence and personalized services has made us a trusted name in the industry.