キリングトンマウンテンゲッタウェイ：家族とグループにぴったりのスキーハウス！ Mtnの近く

Thanks, Matthew. We're glad you enjoyed your stay and the killer location. The place is close to restaurants, shops, and the things that bring people here, and we keep it clean and comfortable so your trip runs smoothly. If you have any questions or want local tips, just reach out. - Dave and the Simple Vacation Rentals Team

Thanks so much, Katy! We're really happy to hear you and your group had a great time and that everyone had plenty of space to spread out. The covered hot tub is definitely a fan favorite, especially after a long day of exploring. We'd love to welcome you back anytime! - Dave and the Simple Vacation Rentals Team

Hi Alison, Thanks so much for the fantastic review! We're so happy to hear you had a great time at the house and that you enjoyed the hot tub - it's definitely a guest favorite. We really appreciate your suggestion about the key code, but the lock system does not work that way, and there are always some security concerns with personal info in a code. We do text and email it and have 24x7 support too! Hope to see you back soon! - Dave and the Simple Vacation Rentals Team

Thanks so much for the great review, Linda! We're really happy to hear that the house worked out perfectly for your group of 10. There's nothing better than relaxing in the hot tub after a day on the slopes. We hope you had some great skiing while you were here! We'd love to host you and your family again next time you're heading up to Killington. - Dave and the Simple Vacation Rentals Team

Thanks for the review. Glad you enjoyed the house and the great location close to the mountain. Hope to have you back for another Killington stay. - Dave and the Simple Vacation Rentals Team

🏔️ Thank you for your review! 😊 We’re so happy you had a great family ski vacation! Comfortable stay, a prime location, and the best hot tub? Sounds like a perfect trip! ❄️🛁 Hope to host you again for more mountain memories! - Dave McComb and the Simple Vacation Rentals Team

Thanks for the review, Kelsey! We're glad that you and your friends had a good time and we hope to see you next year too!

We're disappointed to see our first negative review because we work hard to make sure all our guests have a great experience when staying with us. As Kevin mentioned, we respond quickly when there are issues. Unfortunately his review leaves out a number of factors which I would like to address. We did have an issue with blocked water filters that caused a lack of water to the upstairs showers. Kevin let us know about this problem by email at 3pm on Saturday and by 4pm our plumber had the problem fixed. He mentions the great inconvenience this caused him but failed to notify us via phone or text the morning he noticed the problem, only doing it by email late in the day. We were glad that we could get it fixed within an hour of being notified. He then mentioned an odor in one of the bedrooms (though his review now makes it sound much worse than he reported to us initially). Obviously this was concerning to us, so I asked my plumber if he noticed it, and he had not. As we had another group coming in right after Kevin, I also asked my cleaners and handyman to go and check it out. Neither of them noticed an odor either. I even emailed the guest who left the day before Kevin and he said there was no odor. The group that checked in the same day Kevin checked out had a great week and did not mention any issues with the water or smells. I was not sure how the issue could be so bad for Kevin when no one else noticed it, but then he requested an excessive amount of compensation. Now I understood. We eventually worked out an agreement for compensation that was satisfactory for both parties, but Kevin became upset a couple of weeks later when I left him an average guest review. He claimed I "made a big mistake" and that he now wanted more money back than what we previously agreed on. He also left our only negative review at this point. We love hosting people in our homes and have been doing so with stellar reviews for years. When problems happen we'll go out of our way to fix them and also compensate as needed. We did our best to accommodate Kevin throughout his stay - with early check in, late check out, responsive followup and support, and even monetary compensation. Unfortunately his demands far exceeded any issues he encountered with us. We continue to make customer service our first priority and look forward to receiving many more great groups in the future.