Like the other reviewer said, it's really a tale of two halves: the pre-arrival communication was lacking but the property itself was super.
After making the reservation I got an email and text asking me to complete a Move In form. I had a question about the form, emailed the contact and got an immediate answer back. So far so good, but then I emailed the form back to the contact and nothing.
The next day I got another email and text asking for the form so I tried again and still nothing. Finally the property's leasing office called me and I was able to send her the form fine. Yet I continued to get emails and texts from GLS asking for that form every day for the two weeks leading up to my stay! This happened even after getting an email from them saying I was all set!
Finally when arriving at the location, I was told by the front desk that the leasing office wanted me to return both sets of keys to them via the front desk, but a letter in the room said I was supposed to leave one set in the room and turn in the other to the front desk when leaving. Unable to contact anyone on the federal holiday, I went with the front desk's instructions since the leasing office had been more responsive earlier. Fingers crossed I don't incur a lost key charge!
After all that the property was great! The room was well appointed, clean and comfortable. Right across the street is a food hall with nightly live music in an inviting open area that winds down at 9. But worth all that stress?
