2/10 (非常に不満)
Meg
2024 年 12 月 3 日
良かった点 : 設備とサービス
気になった点 : 清潔度、施設のコンディションと設備、コミュニケーション
I booked this stay with my partner to celebrate our anniversary, expecting a luxurious experience for a portion of our otherwise budget-friendly trip. Unfortunately, it fell far short of expectations.
Upon check-in, we were informed of an “upgrade” due to electrical issues with our room. The replacement was a secluded jungle cabin with an outdoor bathroom that had no mirror, dirt on the bed, mold stains on the ottoman, and poor lighting. The AC was blasting to mask the damp/musty wood smell and gaps under the door let in mosquitoes, the uneven floorboards made it hazardous, and the Wi-Fi didn’t work, leaving the TV useless. I had to fight not to be charged for this subpar first night.
The room wasn’t the main issue though. On the day of our anniversary, we waited by the closed pool (we were told at check-in it would be closed that day) to be relocated. Staff mishandled our bags, which arrived covered in dirt, and the new room wasn’t even ready when we got there. I also tripped on the stairs, and a staff member later laughed about it to the cleaning staff.
The room we originally booked was beautiful, but the poor service and frustrating experience ruined what should have been a special stay. A key portion of our trip, meant to celebrate our anniversary and enjoy the property’s amenities, was derailed.
Additional notes:
- The walk to town is 40 minutes—definitely book a golf cart!!
- The food is mediocre, overpriced, and not vegan friendly
- sunrise was gorgeous here
Meg
2024 年 11 月に 3 泊滞在