2/10 (非常に不満)
宿泊されたお客様
2025 年 7 月 2 日
気になった点 : 清潔度、客室の快適度、コミュニケーション
Terrible, looks like scam!
OBS! OBS!!!
Terrible, stay away. Seams like scam!
I booked two nights and received no further information. After the amount had been charged to my card, I read a review from a previous guest stating that the rental company couldn’t find their reservation. The same thing happened to us. The ad stated that we would receive a secure code by email with information about the apartment and how to enter it. Since we never received this, we had to find the apartment ourselves and figure out how to get into the building where the apartment was located. A neighbor let us into the main entrance. From there, we had no further information.
After a while, I called the number listed in the rental ad. A woman answered and initially said she couldn’t find the reservation, while I could hear a child crying in the background. After going back and forth, she said she eventually found the reservation but could not provide information about how to access the apartment. She asked me to provide our passport information verbally over the phone. I told her I wouldn’t give out that information without the secure link mentioned in the ad. I never received that secure link.
She then asked me to go to another address to show my passport. At that point, I was sure we were being scammed. In the end, she refused to refund the money I had paid, and we had to book a hotel to have a place to sleep for the night. I will never book anything from this rental company again.
宿泊されたお客様
2025 年 6 月に 2 泊滞在