4/10 (不満)
Ronda Arlene Long and Stacey
2025 年 9 月 5 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備、コミュニケーション
When I booked this, it did not say anything about being a "TIMESHARE". You had to take your own trash out. Towels were limited n you could only get fresh towels on 2 days of the week and only a few hours. We had excursions planned on both of those days, so we had to go buy towels.
The bathroom had dirt piled up in the corners. The bathtub/shower had jets in it. The jets were black with nasty crud on it. Black crap on the edges n where the seams met, nasty black crap hanging loose, disgusting.
The kitchen floor was dirty, clearly wasn't cleaned n the carpets were not vacuumed. Build up really bad in the corners. The carpets were very worn.
We wanted a nice resort. Maid service daily n just a few nice touches. We literally got nothing.
The pool closed at 10:00pm, and you weren't able to access the gate to the beach. You had to go outside n around, very inconvenient.
The spa n sauna were on the top floor n you had to have a special key, get from the Desk Clerk. On 3 occasions, I asked for the key n was turned down.
The lobby was very small, by the time we brought the luggage cart in, there was literally no room in the lobby.
The couch in the living room, the cushions were broke down and you sunk in and it literally was awful trying to get up.
The whole place needs a BIG update.
We couldn't go to our room and relax because of the dirty conditions.
I did fill out the Review the Property gave me. They read it, and had absolutely nothing to say to me.
Very disappointing.
Ronda
Ronda Arlene Long and Stacey
2025 年 8 月に 5 泊滞在
