1.I went to this address but needed to phone them as I did not receive a code to enter. They could not find my booking and I was told to come over the "reception" across the road. I was upgraded but needed to stay another flat nearby which they own. It was great but I wish I could get information, especially where I should come first to get a key in advance.
2. Washing machine was broken. They offered to do laundry for me in their office.
3. Oven did not work and reception staff needed to call someone to solve this.
I had above problems for just 1 night stay, but every member of staff were helpful and offer the solutions.
Our stay was completely wonderful. Easy walk to food or essential needs and easy 10 min walk to the tube. Great access to all areas of London. The staff was very courteous and came each day to freshen the room. I would stay here again!
Karen
2024 年 12 月に 6 泊滞在
10/10 (非常に良い)
Stefano
2024 年 12 月 13 日
良かった点 : 清潔度、客室の快適度、コミュニケーション
Excellent
Nice location great large well located apt
Stefano
2024 年 12 月に 3 泊滞在
2/10 (非常に不満)
Rémi
2024 年 12 月 6 日
気になった点 : 清潔度、客室の快適度、コミュニケーション
Le pire hôtel au monde
J’ai réservé 2 chambre sur la même réservation, pour moi et un couple d’ami. Nous n’avons eu qu’une seule chambre. L’hôtel n’a pas voulu nous donner la seconde chambre que nous avions pourtant bien réserver. À 1h du matin nous avons donc pris la décision de laisser les femmes dormir dans le lit et mon ami et moi dans le canapé sauf que surprise il y avait des asticots dans ce canapé.
Merci Hotel.com pour le relogement, vous avez été très professionnel et rassurant.
Nous avons été débité de 115£ chacun (mon ami et moi) par l’hôtel provenant d’une emprunte bancaire soit disant à 0€ lors du Check in online. Bref c’est le pire hôtel du monde, le plus sale, le moins professionnel. Une honte absolu
Rémi
2024 年 11 月に 1 泊滞在
8/10 (良い)
Trevor
2024 年 11 月 9 日
良かった点 : 清潔度、客室の快適度、コミュニケーション
Trevor
2024 年 11 月に 4 泊滞在
10/10 (非常に良い)
Gemma
2024 年 11 月 3 日
良かった点 : 清潔度、施設のコンディションと設備、コミュニケーション
Gemma
2024 年 10 月に 3 泊滞在
6/10 (普通)
Lynette
2024 年 10 月 20 日
良かった点 : 清潔度
Hammersmith Grove is a lovely area in Hammersmith and the hotel is very close to transport and amenities.
The room was small and the kitchenette had the microwave on a high shelf and some crockery in a high cupboard. For short people you need to stand on a chair to operate the microwave or reach the crockery. The hotel did move the microwave down to bench level for us but then there was no workable bench space left. Overall accommodation is good for London standards and location excellent. It cost us £30 for an Uber to Heathrow. Train links also close by.
Lynette
2024 年 10 月に 3 泊滞在
6/10 (普通)
Thomas
2024 年 10 月 18 日
気になった点 : 清潔度、客室の快適度
Tired rooms and in need of a refurb!
Pretty poor stay sadly.
I've stayed at this hotel 4+ times and sadly every stay has gotten progressively worse.
Overall condition of the property is deteriorating sadly, with rooms looking quite tired and in need of decorating. They would have been lovely when originally renovated but sadly every room i've stayed in has suffered from damage, mould or just overall tiredness.
As many reviews mention- the rooms are ridiculously warm. They do provide fans in rooms but they don't do a lot to reduce the overall temperature, I would NOT stay here over any summer month.
Lack of front desk or concierge is a bit of a pain, meaning you have to walk further down the road to get checked in and the signage on the check in area is not very clear so easy to miss. Every time i've stayed they've advised they have sent keycode to the property to my email yet this has not once been received.
Its unlikely i'll stay again. Lack of sleep (due to heat) and tired knackered rooms aren't worth the room rate sadly.
Thomas
2024 年 9 月に 1 泊滞在
8/10 (良い)
Yasna
2024 年 10 月 10 日
良かった点 : 設備とサービス、施設のコンディションと設備、コミュニケーション
Very comfortable, stylish and well equipped. I wish the room had more storage space, especially for clothes. Housekeeping was weird, had a hard time coinciding with the staff to ask for towels.
Yasna
2024 年 9 月に 8 泊滞在
6/10 (普通)
Leigha
2024 年 10 月 1 日
良かった点 : 清潔度
気になった点 : コミュニケーション
It was okay nothing special
Leigha
2024 年 9 月に 2 泊滞在
10/10 (非常に良い)
Kelvin
2024 年 9 月 29 日
良かった点 : 清潔度、客室の快適度
Home from home
Excellent for independent, solo business trip place to stay!