I was worried about the main desk being separate from the actual location we were staying at, but they had baggage storage at both locations, the check in was easy, everyone provided lots of detail for us, and we got a free shuttle to our location where they made sure we got our keys and got in before leaving. The rooms were some of the most spacious we had during our time in Japan, with lots of amenities, and the location was so close to so many things. The information pamphlet helped direct us to multiple places we wanted to go so we could quickly check a lot off our list and explore Kyoto in a short time. The beds were comfortable and the shower was nice with strong water pressure and warm water. Overall a great experience.