This is a small, boutique hotel with limited staff. It’s tucked away a bit and might be difficult to find (I took a taxi and the driver had no problem finding it however). There is not a person on duty at all times and there is an automated system for check in. I did have an issue checking in that was only resolved when another guest happened to pass by. There isn’t a key or key card; you are issued a code for your door. My issue was a simple one: the keypad on the door doesn’t look like a keypad (it looks like a touch pad for a key card) and just FYI, the numbers won’t appear until you touch it. I did love my room though: it was very, the art was really cool, and it was by far the largest room I had on my trip. It has an enormous tub, a small kitchen, and a washer/dryer. The hotel has no restaurant (the lobby is about the size of a cafe), but the area is packed with restaurants and shopping. It’s also within walking distance to Ueno Park.