From check in to check out the staff was incredibly helpful and attentive. Our stay started with Cameron, the front desk manager, getting us into our room a little early and after asking about where to buy some items he gifted us a welcome gift so we didn’t have to go out right away. Such a nice touch. The central location of the hotel cannot be beat. Near the tram, walking distance to the port and close to George Street, the main shopping and dining street. The room was spacious, well appointed and comfy. The mattress was a tad soft for us, but still comfortable, the wifi was great and tv channel choices good. If in Sydney again, we will definitely be staying here.