We have visited this property several times over the years, and have always enjoyed our stay. This year a very big difference was noted in quality of front desk staff, complaints not addressed, ( light out in staircase, cigar smoke wafting into our open patio door, WiFi down),fewer amenities, upkeep and maintenance of room,(kitchen sink faucet loose, knives dull),pool and spa cleanliness, dining options at Agave was poor as well as the flexibility to prepare diet specific foods, room coffee was awful, no routine housekeeping, no complimentary newspapers. You must pay for parking, but half the time the front security gate was open with no one checking entering vehicles.