When I arrived they said the AC was unavailable and I can back out of my check in. Where am I going to find another hotel at night? Then the Wi-Fi was so slow I couldn't access my emails. When I asked them they said there's nothing they could do about it. Terrible customer service!
宿泊されたお客様
2025 年 2 月に 6 泊滞在
2/10 (非常に不満)
Siobhan
2025 年 2 月 20 日
気になった点 : 施設のコンディションと設備、コミュニケーション
Extremely disappointed with our stay!
The room was advertised as having aircon and on arrival there was one small pedestal fan in the room after questioning the broken air con the reception desk said it doesn’t work at all!
No compensation, alternative room, or apology was offered for the inconvenience.
The room was constantly 28 degrees Celsius!!
Make for a very uncomfortable and unenjoyable stay!
Will not be staying there again!
Siobhan
2025 年 2 月に 2 泊滞在
4/10 (不満)
Joshua
2025 年 2 月 20 日
良かった点 : 清潔度
気になった点 : 設備とサービス、コミュニケーション
The staff were kind and the rooms were clean and nice.
We were not informed upon arrival (in summer) that the hotel’s air conditioning was not working. While we were given a portable fan, this did not happen until we raised this with reception on day 2 of our stay.
The pool was also under maintenance.
Joshua
2025 年 2 月に 4 泊滞在
2/10 (非常に不満)
Todd
2025 年 2 月 19 日
気になった点 : 清潔度、施設のコンディションと設備、コミュニケーション
Todd
2025 年 2 月に 2 泊滞在
10/10 (非常に良い)
Tammy marie
2025 年 2 月 18 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備、コミュニケーション
Great place overall. Very accommodating when our flight got canceled. Comfortable beds, clean restroom, housekeepers were great, stocked coffee everyday and all staff were very friendly. The amount of noise surrounding the area was constant, people yelling(all hours of the night), actually saw a fight one morning. However, it is close to many restaurants and centrally located, walking distance to many attractions.
Tammy marie
2025 年 2 月に 13 泊滞在
10/10 (非常に良い)
Petra
2025 年 2 月 17 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備、コミュニケーション
Liked everything about, the only problem was the air condition was not working.
Petra
2025 年 2 月に 3 泊滞在
4/10 (不満)
宿泊されたお客様
2025 年 2 月 17 日
良かった点 : コミュニケーション
気になった点 : 清潔度
Wouldn’t stay. Disappointed
I had paid extra for a spa suite, but the tub didn’t work. There was bunch of long hair in the cabinet that held the kitchen pots so I didn’t make any tea. Our AC also never turned on.
宿泊されたお客様
2025 年 2 月に 1 泊滞在
8/10 (良い)
Lukas
2025 年 2 月 14 日
良かった点 : 清潔度、コミュニケーション
Das Zimmer war sehr gross mit King Size Bett.
Es ist einfach alles recht alt
Lukas
2025 年 2 月に 4 泊滞在
4/10 (不満)
Amy
2025 年 2 月 13 日
良かった点 : 清潔度
気になった点 : 設備とサービス
None of the rooms had working AC and it ranged from 26-28* C in my room. I had to beg for a fan, which I only got my second night and wasn’t offered until I kept prying
The spa rooms with a balcony need actual furniture on the balcony so it can be enjoyed. And the Tv needs channels, not just casting.
Everything was clean though and it was pretty quiet.
Amy
2025 年 2 月に 3 泊滞在
2/10 (非常に不満)
Roseben
2025 年 2 月 13 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備、コミュニケーション
No aircon..it is an ongoing issue for months and not addressed by hotel management. The managers would not face the hotel guests to explain or provide alternatives. We stayed for 3 nights and was told to leave our windows open!
Roseben
2025 年 2 月に 3 泊滞在
8/10 (良い)
Dirk
2025 年 2 月 12 日
良かった点 : 清潔度、客室の快適度、コミュニケーション
Overall good value place to stay
Good location and nice overlooking Myers park. Room good size , some items looking a little tired eg seats , however clean and the kitchenette had everything you need , good modern functioning washing machine. Air con unfortunately not working very well.
Dirk
2025 年 2 月に 3 泊滞在
6/10 (普通)
Joshua
2025 年 2 月 12 日
良かった点 : 清潔度、施設のコンディションと設備
Generally spacious room. Real drawback was no air conditioning. My room was 27.5 degrees. Even with deck slider open there was no cross breeze. And to leave it open meant listening to the noise outside and there was some late night shouting. When I enquired about the AC the told me the don’t list the properties as having, but that seems unheard of. Moreover, their in room booklet lists info about their AC units!
Joshua
2025 年 2 月に 1 泊滞在
4/10 (不満)
P
2025 年 2 月 11 日
良かった点 : 清潔度
気になった点 : 客室の快適度
P
2025 年 2 月に 2 泊滞在
8/10 (良い)
Jeannette
2025 年 2 月 10 日
良かった点 : 清潔度、客室の快適度、コミュニケーション
Day away
Well the hotel was good, but the fire alarm going off as soon as we got to our room wasn’t the best,!! But all was well. Only complaint was the noise from the fire truck and ambulance stations that were just outside the front door 😖 the view of the sky tower was nice and the park, but not being able to get dinner there was a pain : nice Thai food place up the road , also a separate bath and shower would of been better for us! Being older it was a bit hard to get out of bath! The pool was terrific 5 stars for the pool area , oh I forgot the settings for the air con was not adjusted; to hot in room , thanks Jeannette and greg wall
Jeannette
2025 年 2 月に 1 泊滞在
8/10 (良い)
Alison
2025 年 2 月 9 日
良かった点 : 清潔度、コミュニケーション
ve Reception team very helpful. Close enough to walk to the main city and harbour areas.
-ve Moved rooms after first night as air con not working
Alison
2025 年 2 月に 3 泊滞在
4/10 (不満)
ann
2025 年 2 月 8 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備、コミュニケーション
The air conditioning only exists in public spaces. The website mentions car rental- non existent. No restaurant. Some staff member might make breakfast. Front desk had wrong checkout day so key card stopped working so we were locked out of the hotel.
ann
2025 年 1 月に 7 泊滞在
2/10 (非常に不満)
Monique
2025 年 2 月 7 日
気になった点 : 清潔度、設備とサービス、コミュニケーション
Booked in online for 3 kids 1 adult booked a room with 2 double beds. Ended up only one queen bed in the room so myself and a child slept on the floor. Also never had an email about a bond.
Monique
2025 年 1 月に 1 泊滞在
6/10 (普通)
Andrew
2025 年 2 月 7 日
Andrew
2025 年 1 月に 1 泊滞在
6/10 (普通)
jonathan
2025 年 2 月 6 日
良かった点 : 清潔度、コミュニケーション
jonathan
2025 年 2 月に 2 泊滞在
8/10 (良い)
Bertus
2025 年 2 月 6 日
良かった点 : 清潔度、施設のコンディションと設備、コミュニケーション
Hotel is situated in a beautiful park. Very central and walkable distance to Queen street, K’road and other busy areas.
Hotel is dated, but mostly well maintained. Our aircon in the room didn’t work but we were provided with an electric fan. The main pool was green for our two day stay.
Reception staff very friendly and helpful.
Bertus
2025 年 2 月に 2 泊滞在
4/10 (不満)
Gordon
2025 年 2 月 5 日
気になった点 : 設備とサービス、施設のコンディションと設備、コミュニケーション
This property did not address our special requests adequately. Asked for a low floor room (so that my wife could access the room without using the elevator). Our provided room was 8th floor and they had no solution for my wife to use the stairs. The only option they said was a 4th floor room that was flooded and out of service. They even suggested I cancel booking and go elsewhere. This all came out after a 24hr flight. I finally showed them a way my wife could use the stair well so we stayed. The air conditioning was not working both days. 28°C They should have advised me in advance with the advice to cancel, not when I arrived. Staff we met were polite, and provided a fan, but the property failed us.