Rating Details:
The property manager was very unhelpful.
The vacation rental was clean.
I was happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We’ve always had great experiences staying at Phoenix properties in the past, but unfortunately this location was a big disappointment. The property is noticeably old and outdated, and the amenities did not live up to expectations—especially for the price we paid. The pool was dirty and closed for most of the week due to thunderstorms, yet every other beachfront property had their pools open during the same weather.The lawn chairs were filthy and worn down, and the parking situation was frustrating—workers were parked on the bottom level of the garage, making it extremely tight for larger vehicles. When we mentioned it aloud while getting out of our car, one of the staff members nearby made an inappropriate comment about how long she had been working, which felt unprofessional and out of place.The condo itself was decent but looked much better in photos. The TVs barely worked and required constant resetting, which was frustrating to deal with. While the beach service staff was friendly, we were disappointed that guests paying $50 a day for chair and umbrella rentals weren’t given priority. Other people were allowed to set up in front of us, which defeated the purpose of paying for a reserved setup.Overall, this property felt neglected and was not worth the high cost. We expect more from Phoenix and will not be rebooking here.