We reserved for seven people and were told there would be accommodations for all seven, including two rollaway beds and extra bedding. When we arrived, there was only one rollaway bed and no extra bedding. I messaged immediately, followed up several more times that night, and called and messaged again the next day. I received no response until later that afternoon, when I was told only one bed was provided.I explained that our reservation was for seven people and sent a screenshot of their own policy showing the promised accommodations. I received no response. We had to sleep three people in one king bed, and I purchased an extra blanket because the additional bedding was never provided.On our third and final night, I messaged them again, explaining my disappointment of the situation because I still was being ignored and nothing happened. Then I was told they were trying to get another bed to us. Nothing ever arrived, and I received no further communication.There were also dishes in the dishwasher, garbage on the floor near the trash from prior guests, and sticky grime and sauce residue on the cabinets. The location was fantastic and parking was easy. We used very little besides cups for water, the showers, and the beds because we were at Dollywood all day. Unfortunately, the one basic thing we needed,a place for all seven people to sleep, was not provided. I hope this review helps improve the cleaning and communication for future guests.