Koselig + Avslappende Banff Condo | Pristine Hot Pools Access!

Hi Christie, thank you for sharing your feedback with us. We appreciate you highlighting both the positive aspects of the property and the areas where we could do better. Please be assured that our property team is committed to maintaining our rooms and ensuring they are comfortable and well-kept for all our guests. Our on-site team is also always available to attend to any concerns or requests guests may have during their stay. Your comments are valuable to us and will be shared with the team for their attention. Thank you again for your feedback, and we hope to have the opportunity to provide you with a more enjoyable experience in the future.

Hello Jeff, We're thrilled to hear that Hidden Ridge was perfect for your stay. The free bus system, lift ticket assistance, and well-equipped kitchen were highlights. We're glad you enjoyed the hot tub and pool with the incredible view. Thank you for the 5-star rating. We hope to host you again soon.

Dear Kelsey, thank you for sharing your experience with us. We're delighted to hear that our front desk staff left a positive impression with their friendliness and helpfulness. However, we acknowledge your feedback about the room not meeting your expectations in terms of decor compared to the images shown. It's important to note that each of our units is individually decorated, and the images provided serve as a representation of the type of unit you will receive. Upon check-in, you will be allocated a unit of the same type as shown in the listing, ensuring the advertised size and number of rooms. However, we understand that the actual decor, view, and furniture layout may vary. We appreciate your understanding in this matter and want to assure you that you will have access to all the amenities as advertised. Your feedback is valuable, and we will use it to continually improve our guest experience. If there's anything specific you'd like to share or suggestions for enhancement, we welcome your input. We hope you had a comfortable stay overall, and we look forward to the opportunity to welcome you back, ensuring a more enjoyable experience. Warm regards, Your Leavetown Team

Hello Dean, We are delighted that you had a pleasant stay and that you enjoyed the accommodation. We hope to host you again very soon. Have an amazing day! Sincerely, Leavetown

Dear Lauren, thank you for choosing to stay with us, and we're pleased to hear that your family of 5 found the accommodations cozy and comfortable. Your comfort and satisfaction are important to us. We are, however, a bit surprised by the 3-star rating, as we didn't receive any communication regarding any possible issues or concerns during your stay. If there were any specific aspects you feel we could improve upon or if there were any issues that arose, please do not hesitate to share them with us. Your feedback is essential in helping us provide the best possible experience for our guests. We hope to have the opportunity to welcome you and your family back in the future, and we're here to ensure your stay is even more enjoyable. Best Regards, Your Leavetown Team

Dear Kaylene, thank you for your positive review of our location! We are so pleased to hear that you enjoyed the hot tub view. We strive to provide a pleasant and memorable experience for all of our guests and we're glad to hear that we hit the mark. Thank you again for your feedback. Sincerely, Your Leavetown Team

Dear Lindsay. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. We will use the feedback to make us better and to ensure this doesn’t happen again. Please be rest assured we have shared your feedback with our team who always enjoys hearing from our guests. We are taking the appropriate measures to address the problem. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Your Leavetown Team

Dear Ai-Yu, thank you so much for your 5 stars review and your wonderful comments! We are so happy to read that you had an amazing stay and that our unit exceeded your expectations! We look forward to hosting you again anytime soon. Warm wishes, the Leavetown Team

Dear Nik, thank you so much for your kind review. We are so glad you enjoyed your stay and found the location to be a great fit for you. Please do not hesitate to contact us with any future holiday plans you might have as we would be happy to host you again. Best Wishes, The Leavetown Team

Thank you for taking the time to leave a review and some detailed property feedback, Annemarie, although we are saddened to learn that you had a disappointing experience during your stay. This is certainly not what we would wish for our guests. Unfortunately during these times, the provincial government has implicated many COVID-19 restrictions in order to ensure maximum safety for all guests and staff. What this means in a practical sense is that shared amenities, such as the beautiful hot pools at this resort, are opened but with measures in place to provide a safe yet enjoyable environment for all visitors. We apologize that you were not able to enjoy the hot pool each day during your stay, as our on-site partners are working as hard as they can to make sure access is fair for all guests and wish to provide a hot pool experience for everyone at least once during each stay. In peak periods or busier weekends it is regrettably not always possible to provide each group with a daily hot pool slot, however they will always do their best to provide the best guest experience. Again, we are sorry that these measures had a negative impact on your stay at the resort during this difficult period of the global pandemic, and we hope that you otherwise had a pleasant visit to Banff. Regards, the Leavetown Team