Romslig + koselig fjellferie | Beautiful Hot Pools Access!

Dear Cindy , Thank you very much for taking the time to share such detailed feedback about your stay. We are delighted to hear that the condo was a comfortable size for your needs and that you appreciated the well-equipped kitchen, convenient laundry facilities, and complimentary bus pass. It is especially wonderful to hear about the excellent service you received from our front desk team and that a team member was so helpful in recommending places to visit. We will be very happy to pass along your kind comments and appreciation. We also sincerely appreciate your observations regarding the condition of the condo, particularly the carpet and areas that could benefit from some updating. We will take your feedback into account and ensure these areas are inspected and addressed with the appropriate team. We always strive to provide the best possible service and accommodations while ensuring our guests’ satisfaction and comfort. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future.

Dear Sheri, Thank you very much for sharing your feedback. We’re delighted to hear that you enjoyed the peaceful location and found the accommodation spacious, clean, and well suited for your group holiday. It’s wonderful to know that the property provided a comfortable setting for your time together. We truly appreciate you choosing to stay with us, and we hope to have the pleasure of welcoming you back for another relaxing stay in the future.

Dear Tracy, Thank you for taking the time to share your feedback. We truly appreciate you staying with us. We sincerely apologize that the cleanliness did not meet expectations upon arrival. This is not the standard we aim to provide. We are addressing your comments with our housekeeping team and conducting a thorough inspection to ensure everything is properly maintained. We also regret the inconvenience caused by the temporary heating issue. While unexpected mechanical concerns can occasionally arise, our team responded promptly and offered an alternate unit to minimize disruption. We understand that moving mid-stay can be inconvenient, and we appreciate your understanding. Please know that our on-site team is always readily available to assist with any concerns to ensure they are addressed as quickly as possible. The property team works diligently to keep the resort well maintained and comfortable for our guests. Thank you again for your feedback. It allows us to review and improve, as we remain committed to providing a comfortable and well-cared-for stay.

Dear Shauna, Thank you for taking the time to share your detailed feedback with us. We sincerely regret that your stay did not meet your expectations and appreciate you bringing these concerns to our attention. We are truly sorry to hear about the condition of the suite and the issues you experienced regarding cleanliness, maintenance, and overall comfort. This is not the standard we aim to provide. Your comments relating to the bathrooms, flooring, appliances, fireplace safety, temperature control, and general upkeep are being taken very seriously. We will be conducting a thorough inspection of the suite and addressing each point with our housekeeping and maintenance teams to ensure corrective actions are taken. Cleanliness is a top priority for us, and we always aim to provide the highest quality of cleanliness to deliver the best possible service while ensuring our guests’ satisfaction and comfort. Additionally, please know that our on-site team is readily available to assist whenever issues are reported during a stay, allowing us to provide prompt support and resolve concerns as quickly as possible. Thank you again for your honest feedback. We truly value comments such as yours, as they help us improve, and we hope to have the opportunity to provide you with a better experience in the future.

Dear Scott, Thank you for taking a moment to leave a rating. We’re truly sorry to see that your experience may not have been as positive as we strive for. Regrettably, we didn’t receive any communication or report of concerns during your stay, and we would have been more than happy to assist right away had we known anything was amiss. Your comfort and satisfaction are very important to us, and we always aim to provide the best possible service for our guests. If you feel comfortable sharing more about your experience, we would be grateful for the opportunity to understand what may not have met your expectations, as your feedback helps us continue improving. Thank you again for staying with us. We hope to have the chance to welcome you back in the future for a smoother and more enjoyable visit.