★ Nær stranden ★ | Oppvarmet basseng / spa | Luksushjem

Thank you for your feedback. There are no issues with the city’s sewer system or with the home’s plumbing, and there were no plumbing problems prior to your stay. Upon arrival after your departure, the home was left with all three toilet clogged. Unfortunately, this was not communicated to us, which prevented us from addressing it immediately. The pool is absolutely a saltwater pool, equipped with a dedicated saltwater system that is professionally maintained. This is not a matter of opinion. Regarding hot water, the home is equipped with a gas tankless water heater, which requires a few seconds for hot water to reach the fixtures, as is normal with any tankless system. We always encourage guests to report any concerns during their stay so they can be resolved promptly and professionally.

Thank you for your feedback. We do have rodent control boxes around the perimeter of the property as a preventive measure due to the tropical fruit trees in the area, and the photos you posted are of those boxes. The home is professionally cleaned before each stay and serviced regularly by a pest company. The back gate does have a permanent stain, but it is not blood. The bikes are functional and have recently been used by other guests. No concerns about ants, lighting, or outlets were reported during your visit, and our inspection confirmed everything is in working order. You did send us a note during your stay that everything was great, which makes these later comments puzzling. The broken candle you noted is on us, and we’ve brought it to our housekeeper’s attention. My wife also came to the property personally to assist you with the front door lock because you couldn't figure out how to use it, and at no time during that visit—or throughout your stay—did you raise any of the issues mentioned here, aside from the dead rodent we promptly removed. Very unfortunate, as our goal is always to provide a safe, clean, and comfortable stay that many of our guests enjoy.

We’re glad you enjoyed the layout and location of the house. Had we been contacted during your stay, we would have gladly sent a housekeeper to address the issues right away. We appreciate your feedback and will make sure everything is thoroughly taken care of for our next guests. Thank you very much.