Outpost: Eagles Rest 2 - Privat Hot Tub og Felles Pool Access!

Thank you for taking the time to share your detailed feedback. We’re glad to hear you enjoyed the location and were able to take advantage of Teton Village and all that JHMR and the National Parks have to offer. That said, we’re sorry that several aspects of the home did not meet your expectations. We sincerely apologize for the cleanliness issues you encountered on the back deck—this is something our team should have addressed, and we regret that it was missed. We also appreciate your feedback regarding the deck itself and the overgrowth of trees and weeds; while deck repairs are a larger project, your comments help us prioritize future updates, and we’ve reached out to the HOA to address the landscaping. Regarding the shower doors in the master bathroom, we would have gladly evaluated and addressed them during your stay had we known about the issue. Similarly, the carpets in the master and guest rooms are scheduled for a professional cleaning to ensure they meet the standard we strive for. We appreciate your feedback as it helps us continue to improve, and we hope that despite these issues, you were still able to enjoy your time exploring Jackson Hole and the surrounding areas. All the best, The Outpost Team

Hi Natalie, Thank you for taking the time to review your stay at Eagles Rest 2. While we are glad to hear that you enjoyed the location and neighborhood, we are sorry to learn of disappointing aspects of your stay. We understand that you spoke with our after-hours team as you had difficulties locating the home upon arrival and we sincerely apologize for the inconvenience. At the time of booking, we send all of our guests an email invitation to our guest portal where we have made sure to include specific directions for locating the unit. We send a second invitation via text the day before check-in as well. That said, we certainly understand that this is not what you wish to deal with after a long travel day and we are sorry for the negative impact this had on your stay. We wish we had been made aware of any challenges you experienced with operating the hot tub as we would have been happy to assist and send a member of our maintenance team if necessary. Of course, we do understand wanting to remain unplugged while on vacation. In response to your additional feedback, we have since had the carpets professionally steam cleaned and we are very sorry that we were unable to do this during your stay, as it requires the home to be empty. Thank you for your note regarding our visitor guide. While the restaurants listed in our guest portal are up to date and link directly to the restaurant’s site with their hours, we will absolutely review our printed guide to ensure it reflects the same information. We apologize for the inconvenience and appreciate you bringing this to our attention. We hope that despite these items, you enjoyed your time in Jackson overall. Please let us know if you ever return to the area. We would love the opportunity to welcome you back for a seamless experience. The Outpost Crew