Brass Rail Villas Ocean View, Luxury soveplass til 8-10

First of all, I would like to say that most of Jeff's comments were unjustified. The real reason for such a negative review is that Jeff did $3000 of damage to this unit. In my 20 years in vacation rentals, only one time have we had a more destructive guest and that was a group of 30 college kids. We own 4 Brass Rail condos, and this is the first time I have ever had someone to rip a window apart. The customer service rep at Andersen windows and the manager from Home Depot who came to the condo both said that they had never seen anything like it. Andersen said that the window cannot be repaired and that the cost of the replacement will be about 2500. He also ripped the deadbolt lever and the gear completely out of one of the patio doors. I do not know how this could have been accidental. It seems to have been intentional destruction. We have been unable to rent the condo for 3 weeks while waiting for the parts to repair the patio door. Jeff called the morning of his arrival, and we confirmed the check in time of 5pm. When the housekeepers left, Jeff found an unlocked door and let himself and his 6 children in 2 hours early without our knowledge and without our consent. This prevented our maintenance staff and our inspector from being able to get in to finish the condo. Jeff called us at 3:40 to tell us that he was in and everything was great, but the AC did not seem to be cooling. We were surprised and offered to move him to another unit that actually was ready and had been inspected and had no issues with the AC. Since it was only 67 outside and the low was to be in the 50's that night, he decided to stay in this one and we called the AC service company. They arrived just after lunch the next day and found a wire issue and fixed it in 15 minutes. I told Jeff that we were delivering our new gas grills to the Brass Rail that day, but he said that he did not plan to grill and not to bother. So they delivered the other grills and rescheduled this one. Then he complains in his review. We have monthly pest control. We have never seen a live or dead bug in this unit!! We did find some blinds that did not tilt when he left and our staff adjusted them. THERE WERE NO BROKEN DOORS OR WINDOWS WHEN HE ARRIVED, BUT THERE WERE WHEN HE LEFT. A deadbolt was ripped off and a window was destroyed. The HOA at the Brass Rail is spending almost 1 million to update things including the stairwells. This is taking 6 to 8 weeks but needs to be done.