Property management team were VERY responsive to the many issues faced during our 2 wks.
-Outside deck recently been replaced, Direct TV wasn't reconnected. Went multiple days without TV service.When you paid what we did per night, I do actually expect all core utilities to work! It was over the July 4th, it was days to get the service.
- The propane for the grill was also not reconnected, we had to get our own propane tank filled (though they did offer to reimburse for this expense).
-Inside oven glass cracked, could not use that oven.
-Trash in garage with tons of maggots in garage-GROSS!
-The kitchen refrige was not maintaining temp. after an initial food bought ($1500). Plus both the small refridge in basement & pool house refridge did not work.
-On the last day a new kitchen fridge was delivered, so we had to accommodate for the delivery. We were then immediately locked out of the garage fridge, once the new fridge was delivered, again I had to call.
-Master bdrm ceiling fan did not function, they had to bring a floor fan.
-Pool house shower did not function.
-No kitchen towels, iron, & coffee pot did not work.
- They would not run pool vacuum w/floats in pool, went 2 wks w/o the pool getting cleaned. Never made aware of pool cleaning schedule to accommodate.
-The rental price was extreme for the # of issues we dealt with. I would have expected some degree of rebate due to the insane number of issues.
-Disappointing experience w/ such a beautiful house.