* NYE DEC 2018 * Eagles Nest-Lkfront Priv Beach Dock Tilbaketrukket-S Haven, Saugatuck

Thank you for your review! We loved hosting you and hope to have you back soon!

Thank you for the great review! We’re so glad the home was a perfect fit for your group and that you enjoyed your time on the lake. We’d love to welcome you back again!

Elfriede, we hope that you had an enjoyable vacation with your girlfriends. We hope to see you again!

Thank you so much for your kind review! We hope to host you again in the future at our Eagle's Nest home.

Thanks for leaving us a 5 star review! We really appreciate it.

Nathaniel, thank you so much for leaving us a review! We truly hope that you enjoyed your stay with us for your family vacation. We hope that it was a wonderful family reunion!

Thanks so much for staying with us, Zachary! We hope that you'll come back again soon.

Thanks for taking the time to leave us a 5-star review. We really appreciate that!

We were so pleased to know that you enjoyed your stay, Diann! We would love to host you again any time :)

The wind off the lake is definitely cold in January in Michigan, Esse. That's why we provide plenty of cozy blankets to snuggle up in. Your group certainly appeared to have made use of all the blankets, and also apparently had a very good time enjoying some kind of party. This was clearly evident because you didn't make much of an attempt to clean up afterward.

We were shocked and disappointed to hear that you were so displeased with the cleanliness of this home, especially considering that nearly every other guest who has stayed in this home has commented on how clean it is! Since that is normally the case, we sent another staff person in to investigate as soon as you informed us of these issues. We did find: TWO dusty cloth headboards (there are only 2 in the house), a few cobwebs high in the 12-foot ceiling (this is not an easy thing to clean & cobwebs can literally form overnight), 1 burnt-out light bulb in 1 lamp (out of 12), 1 lamp with a broken switch, and the rug in front of the great room sofa was overdue for a shampoo. I can also tell you that it's entirely possible that the lightbulb burnt out the moment before you checked in--we have no way of knowing when that happened. This is part of the reason why we encourage our guests to let us know if there is something they need or if anything is out of place, or if they just need help. We are always happy to fix something that's wrong, and Tracy would gladly have replaced light bulbs, or even swapped out the broken lamp for you. When we investigated, we found that the floors in Tracy's homes were spotless, as were the baseboards--as they always are. She scrubs these 2,600 square-foot home floors on her hands and knees. And I'm not exaggerating. I don't know how the woman does it. And the "substantial cleaning fee" comment is completely inaccurate since we don't charge a cleaning fee. We charge an Administrative Fee that goes directly to each of our staff, and they are paid to act as 24/7 on-call concierge guest support, home inventory manager, house organizer, home stager, minor repair person, laundry staff, troubleshooter, travel/tourism advisor, and house cleaner. All that being said, we aim for 100% satisfaction, and we missed the mark in this case. Rest assured that we have rectified every single issue and made this place as dust-free as possible. We also made sure that all the light bulbs actually lit up, we swapped out the busted lamp. and we made sure to shampoo the rug.