Bright Seafront Leilighet i Funchal med balkong og eget basseng

Thank you for your feedback. I'm pleased to hear that you enjoyed the central location, the sea view, and, most importantly, your time exploring Madeira. I was, however, surprised by your comments regarding the cleanliness of the apartment, as cleanliness is something we take very seriously and consistently receive excellent feedback for. The apartment is thoroughly cleaned and inspected before every arrival. You never mentioned any issues during your stay. Regarding the kitchen equipment, it is stocked with items for use by two guests. If anything had been missing or if you had needed an additional pot or other utensils, we would have been happy to provide them had you contacted us during your stay. The firmness of the mattress is naturally a matter of personal preference and may not suit everyone. The balcony chairs were brand new and the table is not broken. We appreciate all constructive feedback, but it should come at the beginning of the stay. As for the swimming pool, its availability is managed by the condominium, and this information is communicated in the listing whenever applicable. Before your arrival, we had several conversations to ensure the apartment would meet your expectations, and I even offered you the option to cancel free of charge if you felt it might not be suitable. I am therefore sorry that, despite these efforts, your stay did not meet your expectations. I wish you all the best.

Muito OBRIGADA pela sua estadia e pela sua revisao de 5 estrelas. Fico super contenta saber que gostaram da sua estadia aqui na Madeira, do apartamento e da localizacao. Sejam sempre muito bem vindos de volta! Feliz 2020!

Thank you for your stay and for your detailed review. I would be very happy to welcome you back any time!

Thank you for your kind review. It was a pleasure having you staying in my holiday apartment. Wishing you all the best!

Thank you very much for your warm and great review. It was my pleasure to host you and I m very happy to hear you felt comfortable and cozy during your stay. Kindest regards!

Thank you for your stay and for reviewing my property. I would like to apologize once more about the seasonal flying ants in your bathroom upon your return from dinner during the first night of your stay. When you called me that evening at 11pm telling me you wanted to leave due to the insects I was very concerned. Therefore a professional was hired the following day to investigate the cause of the issue. As he explained, the insects in question are harmless flying ants active during the summer in many countries, including Madeira and mainland Portugal. They are attracted by light and it s not rare that they fly in at night if the door/window is open and lights are on. I completely understand they are inconvenient to have in your bathroom and to ensure your comfort, housekeeping service was provided immediately the following morning. The technician who was sent there, asked for any further episodes to be reported as it is important to investigate further, if this was the case. However, on multiple occasions we were in touch thereafter when I enquired your welfare, I was assured nothing further had happened and that everything was ok. Had I been aware, a further inspection would have been carried out. My guests comfort is my utmost priority. After the check out, to my surprise I received a phone call from your girlfriend at 10pm, which was 11 hours after you had left the apartment, stating that some unwanted items as described by yourself in the review above, had been found during the night prior to your departure. As a natural reaction I questioned why such a serious matter was not brought to my attention immediately, as we had been in contact several times throughout your stay and as I had also earlier been contacted by phone at night , due to the flying ants. However, I did not receive an answer but only a request for a full refund. Housekeeping service was provided to the apartment prior and during your stay and the apartment was throughly inspected before your arrival, as it always is the case. Im disappointed to hear you did not enjoy your overall stay. Wishing you the best in your future travels.

Thank you for your wonderful review. I am very happy you enjoyed your stay. I try to do my best to give my guests the best holiday experience possible. Welcome back any time. Wishing you good health.

Hallo Kathrin, vielen Dank für Ihre gute Bewertung. Ich freue mich sehr, dass Sie die Wohnung und Ihren Urlaub hier auf unserer schönen Insel Madeira genossen haben. Willkommen jederzeit zurück!

Thank you for your stay. I m very happy to hear you enjoyed your holidays in Madeira and that my holiday apartment was comfortable and of your like. Have a good end of summer. Welcome back any time!

Thank you for your review. I am happy to know you liked Madeira and the apartment, and that Mr Antonio speaks much better french than I do ;) . Welcome back any time!