Verifisert anmeldelse
8/10 – Bra
Arianna T.
21. sep. 2026
Likte: Renhold, beliggenheten og annonsens korrekthet
Likte ikke: Innsjekking og kommunikasjon
The customer service was substandard. The check-in process was an easily-avoidable hassle. When we arrived at the property, we realized there was a security gate, but we were never given a gate code. I called Delyse and she insisted that I was given the gate code in the emailed Check-in instructions. I was not. She then said that they were given in the app. Giving her the benefit of the doubt, I downloaded the app and checked only to see that the code was not there either. She was made aware of this. An hour later, the gate code has yet to be sent to me and I had plans to leave the property. I called her again, and instead of giving me the gate code, she told me that I do not need the code to exit the property. I know I don’t need the code to exit, but I need the code to enter. After explaining to her that I still need the gate code for when I come back, she finally gave it to me. Later, I’m looking through previous reviews and I see that another guest had the same issue as me. The fact that the check-in instructions were not corrected after a previous guest had this exact issue means that you may run into the same issue as well. If you plan to book this property, be sure to have the gate code before arriving. The property is beautiful and secluded. We loved using the hot tub. The suite we were in (Louise) was cozy and had all the necesites. I wish the shower had more shelving and/or hooks so that we could hang our toiletries. Overall, it was a nice stay.
Bodde her 2 netter i september 2026
