Private Home located at Lake Herrington

The guests had someone in the party fall getting out of the tub. This is the first time this has happened. She had locked the door so they busted the door down to get to her. They did disclose this to me as a minor infraction but the whole door and frame will need to be replaced. They also brought a dog without disclosing it in their reservation. When confronted about the dog and needing to pay a pet fee they refused indicating that the dog was a service dog even though they provided no proof. I would not recommend them to any host.

We had zero communication from Michelle before, during or after bc we would have been happy to accommodate them with needed items. Maybe she didn’t reach out bc there were 10 adults plus children staying exceeding the limit of 10 people. (We have saved pictures from our outdoor cameras). The bathroom situation is listed and explained on the booking site. Also the deck was inspected by an engineer 3 years ago so just an opinion from this guest.

We are glad that this guest and their co-guests enjoyed the pool and peaceful area. It is a summer highlight for us, too. We wish we could do something about liability possibilities when inviting guests to use our property with a pool. But as it is a huge liability risk, I’m sure these guest can wrap their heads around our financial protection needs and support that for others in the future as well. We wish that this set of visitors had been forthcoming that they would try to squeeze 12 people into our home, not the 9 that were registered. There are requirements in our area that we strive to adhere to. With it being a 5 bedroom 2 full bath, 3000 squ ft, 1 acre property with a pool, the cost of under $300 a night for up to 10 guests can’t be matched with the same number of people trying to get the same amenities ( including laundry room, a full, stocked kitchen and a bonus snack kitchen). These guests got that all for 12 guests and want to complain? It might be a good exercise for guests like this to run the numbers and come to understand the value they get with a short term rental option.

The guest wants to tell part of the story. Yes a previous guest that checked out the day before broke the pressure gauge and we had secured it tight enough to run the pump as long as water levels were maintained. On the day of check in a message was left asking the guest to call so the pool could be explained. He called upset and would not listen to what happened. He had already tried to remove the gauge which caused our plan on how to run the pool to no longer work. In other words he broke it all the way off. He called a 2nd time telling me how to fix it. The next morning he sent a message through VRBO asking for a refund. I indicated he could find another place and I would refund for all but one night…no response from him. We too have a picture of the pool he checked it and records of the PH and Chlorine level. On the issue of the landscaping, the yard is on a hill and the yard/grass area is maintained. The woods that surrounded the house are not maintained. The guest indicated that he would have 10 people staying in the house. We have record via out door cameras of 14 people who stayed at the house. Avoid this guest if you are a VRBO host!

Guests clogged the downstairs toilet after being asked when checking in to be mindful about what they flushed down it. The property is on a septic tank and there are signs above the toilets reminding them to use caution. To avoid the warnings and then to indicate we should fix it is unreasonable.

Jean complained about the costs from the time they made the reservation wanting more of a discount. There are no chairs broken in the kitchen. There is one step to the porch and one step from the porch to the house so there is no rail. However there is a side entrance with a rail to hold onto but more steps. Yes the driveway is on a hill but nothing which isn’t uncommon in KY. KY is not flat terrain. Yes one toilet was not made available with 3 toilets in the home bc a previous guest that checked out the day before clogged it with baby wipes. An unfortunate temporary problem.

The property is located in a wooded area surrounded by trees. It is not possible to keep debris from falling into the pool. Not possible to keep it looking like a “commercial hotel” pool. Would consider having it cleaned daily for a fee. If Tony would have requested this we would have provided but didn’t communicate this until they checked out.