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Thank you Nicki! We are so glad you stayed with us and hope you will again if back in the area :)

Thank you for your feedback. I was truly horrified when I learned of the condition of the home upon your arrival, and I absolutely apologized and took full responsibility multiple times that evening — both over the phone and through the VRBO app. You reached us at 8:53 PM and immediately spoke with my husband and co-owner, Chuck. Within 5 minutes, after I had reached our housekeeper, confirmed she could come immediately, and secured multiple resolution options, I personally called you back. At the time, the kitchen was in the middle of an appliance replacement due to damage caused by a previous guest (metal in the microwave). Unfortunately, our housekeeping service did not realize an arrival was scheduled (miscommunication on our end which I take full responsibility for) and mistakenly left the kitchen in a transitional state — which is not acceptable and not reflective of our usual standards. As soon as I was aware, I offered multiple options: a full refund if you preferred to leave, a substantial refund with same-night emergency cleaning, and even relocation to our neighboring, larger vacation home at no additional cost. You chose to stay with a substantial refund applied, and our housekeeper arrived that night to clean and stabilize the home. I truly appreciate your kind words about her — she is wonderful! I followed up throughout your stay to ensure everything remained comfortable, and you confirmed in writing that you were happy to continue your visit. Regarding the property across the channel, that home is not part of our rental. We have never received reports of anyone using our private dock, and had this been brought to our attention during your stay, we would have immediately contacted authorities. While deeply regret that your arrival experience was disrupted. Guest comfort, accountability, and safety are always our top priorities.