Swanky North Phx Upscale Townhome, Patio, Pool, Near Golf

We take guest feedback seriously as we are always striving for a truly exceptional our guest experience, but this review leaves out a very significant part of what actually transpired. Following this two-month reservation with a surprise of two pets which is outside of our pet policy, our team discovered extensive property damage, including pet waste throughout the home and patio, excessive trash, damaged furnishings drapes, bedding, patio area, irrigation system, windows and doors. These conditions required multiple visits from professional cleaning companies, along with repairs and replacements. The resulting in thousands of dollars in costs, all of which were documented. Requesting reasonable restitution for damage beyond normal wear and tear is not a threat; it is an understandable expectation when guests are entrusted with someone’s home. The owner upgraded the Wi-Fi modem at the beginning of the stay and aside from a very brief interruption during that transition, the Wi-Fi worked properly for the entirety of this guests' stay. That temporary interruption does not excuse the condition in which the property was returned. We stand behind our team’s professionalism, our documentation, and the standards we maintain for every property in our care. Thankfully this hasn’t happened before and although restoring the home required significant time, extensive professional cleaning, repairs, and replacement furnishings, we have fully returned it to its pre-stay condition. This was accomplished through the efforts of our team and the owner, without assistance from these guests. It is deeply saddening that there are guests out there like this that have a blatant disregard for a home they are entrusted with.

Thank you so much for your kind review! We're thrilled you enjoyed your stay and found the home clean, well stocked, and just as expected. We truly appreciate your recommendation and would love to welcome you back anytime!

Thank you, Dawn! We’re so glad the townhouse had everything you needed for a comfortable long stay. It’s wonderful to hear the light, amenities and quiet surroundings made it such a perfect home base for your trip. We’d be happy to welcome you back anytime!

Thanks so much, Abbey! We're happy you found the space cute, cozy, and clean—come back anytime!

What a joy to read this — we’re so glad the home was exactly what you needed and brought a sense of ease and calm to your stay. Come back anytime!

Thank you, Huntis! We're so happy to hear you had a 5-star experience at our property. Come back anytime!

Thank you, Bob! We're so glad you enjoyed the peaceful neighborhood and well-stocked home! We'd love to host you again next time you're in the area.

Thank you, Jan! We're so pleased you had a 5-star stay.

Thanks for taking the time to leave a review, Barbara. We know with any new home it takes a moment to get used to things and we were always standing by to assist had you reached out. We have much nicer than just the basic rental stuff as this home is used by the owner too and a high-end adjustable bed and artwork are examples of that. We do regular quality control and handyman checks and we already replaced all the glasses, bakeware and pots and pans. We would have been happy to do this for your stay, had you called us. We also had the plumbing tweaked, nothing is backwards so we are all good with hot water reaching even the farthest sinks more quickly in the cold winter months and all in great working order! We aim for an incredible guest experience and ask out guests to reach out if they need anything at all. We wish you all the best.

Great that you enjoyed the amenities and the location! We'd love to have you back anytime!

Thanks for the five stars! We’re thrilled you enjoyed our special home. We care deeply about an exceptional guest experience—glad you had it! You’re welcome back anytime!

It was wonderful to host you, Craig! We're glad you appreciated the location and set up of the space!

Thank you for the five star review! We are glad our home fit your needs perfectly. Come back anytime!

Thank you, Shannon! It was such a pleasure to host you and we are excited to see you again!

Thank you for the five stars! We are glad you had such a great stay at our special home. We look forward to having you back in the future!

Thank you for the five-star review, Amy! It was our pleasure to host you and we are glad that you enjoyed your stay at our special home so much! I know the pictures don’t fully do it justice so I’m glad that you got to experience it and I’m really enjoyed it! Come back anytime!

Thank you for the glowing review, Vern! It’s been our pleasure to host you and we are thrilled that you enjoyed our special home so much! Come back anytime!

Thanks for the awesome five star review! We are thrilled you enjoyed your stay with Brooke’s Vacation Rentals and all the perks of this special home! You are welcome back anytime!!

Thank you for the 5 star review! We are glad you enjoyed staying at our special home! we strive for exceptional customer service and truly memorable experiences! 😊

Thanks for the 5 star review! It was a pleasure to host you in our special home. We are thrilled you had a wonderful experience! That’s what we strive for!

We work hard to meet and exceed expectations! Thanks for the five stars!

Your awesome review means so much! Thanks for staying with Brooke’s Vacation Rentals!