Slopeside Views | Ski-in/Ski-out | Hot Tub Access

Dear Claire, thank you for taking the time to share your feedback. We're so pleased to hear that you and your family enjoyed the convenient location, the ski valet service, and the pool and hot tubs—our team takes great pride in providing features that help guests relax and make the most of their time in the mountains. We truly appreciate your comments regarding areas that could have been improved. In terms of the mattress comfort, we understand that preferences vary greatly from guest to guest. While we aim to provide bedding that suits a wide range of needs, we recognize that comfort is subjective, and we appreciate you sharing your experience so we can continue to evaluate this aspect of our accommodations. We’re also sorry to hear about the challenges you experienced with the internet connection. We understand how important reliable Wi-Fi is, whether for remote work. We’re actively working with our team to ensure more consistent service moving forward. Regarding the laundry, we want to clarify that our listing specifies coin-operated washer and dryer located on-site rather than in-unit. We’ve double-checked our communication history across the booking platform, email, and phone records and found no inquiries about this prior to or during your stay. That said, we always aim to present clear and accurate information, and we’ll continue ensuring that all details are easy to find and understand for future guests. Thank you again for your valuable feedback.

Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience didn’t meet expectations. We do send a full confirmation email with all the property details prior to arrival, including helpful information to support a smooth check-in. We also send a reminder to check your junk or spam folder in case the email isn’t received in the main inbox. We understand how frustrating it must have been to encounter these issues, and we sincerely wish we had been made aware during your stay. We would have been more than happy to assist right away. We hope to have the opportunity to welcome you again for a more enjoyable stay in the future.

Thank you for your feedback. We apologize for any discomfort you experienced during your stay. While the listing does not advertise air conditioning, we understand how important it is to be comfortable. We appreciate your understanding and thank you for staying with us.

Thank you for your wonderful review! We're thrilled to hear that you enjoyed our beautiful location and the vibrant summer activities nearby. It's fantastic that the hikes, fun restaurants, and pool added to your experience. Your recommendation means a lot to us, and we're delighted to have been a part of your family's enjoyable time. Should you plan to visit again, we would be honored to host you and your family once more. Thanks for your kind words and for choosing us for your stay!

Thank you for your feedback! We're delighted to hear that you found our accommodation wonderful and that you appreciated the convenience of the shuttle that took you directly into the village. We hope to have the opportunity to welcome you back for another great stay in the future.

Dear Rory, Thank you for choosing Leavetown.com Vacations for your stay! We are thrilled to hear that you enjoyed your time with us. Providing a positive experience is our top priority, and we are glad that we were able to meet your expectations. If you have any suggestions or feedback on how we can further improve, please feel free to let us know. We hope to have the pleasure of hosting you again in the future! Best regards, Leavetown.com Vacations

Thank you for your review! We're delighted to hear that you found our location convenient for accessing Whistler and nearby hiking trails. Should you plan to visit again in the future, we would be thrilled to welcome you back.