Luksuriøs Oceanfront Villa med 5 Oceanfront Master Suites

Simon, Thank you so much for taking the time to share such a thoughtful review. We’re truly delighted to hear that the home exceeded your expectations and that you enjoyed both the beauty of the location and the sense of privacy it offers. It means a great deal to know that the property worked well for your group of 10 and provided the right balance of shared space and personal comfort. We’re especially pleased to hear your kind words about Berta. She is an invaluable part of our team and we will make sure she sees your recognition. She takes great pride in ensuring guests feel well cared for and your feedback will mean a lot to her. It would be our pleasure to welcome you back anytime in the future. Chris

We are sorry to hear parts of your stay didn't meet expectations. The AC unit you mentioned had a known issue from a prior stay we thought was fixed and has since been Fully Replaced. The AC light can also be adjusted or turned off using the remote provided by your bedside. Regarding the bees, this was not reported during your stay. Only after and I was told it was on your last day. We have staff there 6 out of 7 days and our concierge 7/7 days. We make ourselves available to all guests and encourage immediate communications so any issues can be resolved promptly. It's also important to note the home was left with damage and significantly more cleaning due then a standard checkout which impacted our turnover timeline for incoming guests. Because of this experience we have clarified our policies on our contract and welcome letter to better outline expectations for the care of our home and checking out procedures so incoming guests vacations are not effected. We remain committed to providing a clean, well maintained home and a great experience for future guests.

Thank you for the glowing review. We truly appreciate it. It was a pleasure hosting you and we're so glad you enjoyed the home, beachfront and location. Thank you for recognizing our team, they work hard to make each stay feel seamless and each guest feel well cared for. Your kind words are greatly appreciated. We would love to welcome you back to Casa de Las Tortugas anytime.

Thank you for taking the time to share your feedback. Were very please to hear you enjoyed the location, our homes layout and service provided by our staff. We are sorry you experienced issues with the air conditioning. It's unfortunate you feel because of these two issues that the house is not worth the value. Our home is equip with 9 AC units that are professionally maintained and run continuously in a tropical, high humidity, salt-air-rich environment. While we take extensive measures to keep all systems in excellent working order, occasional issues can occur given the level of year round demand. Our AC units never shut off as they would in Canada or northern states. When an AC unit has issues our standard practice is to respond immediately and in your case a technician was dispatched the same day to resolve the issues. With this being said, I would like to recognize our management team for their prompt response in addressing and rectifying the issue. We appreciate your comments and the opportunity to address them. We take all feedback seriously and remain committed to maintaining a high standard of comfort for all guests.

Thank you for such a beautiful, detailed review. We're truly delighted to hear you enjoyed our property and our staff. We always strive to create an exceptional guest experiences like yours. We would love to welcome you back again for another first-class stay by the ocean.

Thank you so much for your kind words. We're thrilled everything from the home, to our team, made your stay so special. It was a pleasure hosing you and we can't wait to welcome you back. Pura Vida!

We absolutely love having you back each time. Three stays and counting truly means the world to us! Thank you for such kind words about the property and our staff. It's always a pleasure hosting you and we cant wait to welcome you to your Costa Rican home away from home again soon.

Christopher ~ thank goodness you for the honest review. We are happy to hear the house and staff lived up to your expectations. We are truly sorry for the water situation and appreciate your patience. This year has been an unusually tough year regarding the area rationing water. Costa Rica is growing and we are having some growing pains. You will be happy to know we are in the process as we speak in adding another large water reserve tank to the house so our guests are not so inconvenienced by the rationing. Thank you for taking the time to share your experience. We hope to be able to host you again. ~ Chris

Well… we were aiming for “excellent,” so this made our day 😄 Thank you for the wonderful review!

Thank you so much for the kind words. Im thrilled you enjoyed the home, the layout, and the location. I’ll share your compliments with the staff, they’ll appreciate it. We’d love to host you again and appreciate that you took the time to write the review. Thank you!

Thank you so much for your wonderful words. We’re delighted you enjoyed both the home and its location, and we’ll be sure to share your kind compliments with our staff. It would be our pleasure to welcome you back to stay!

Wesley~ Thank you so much for your thoughtful and detailed review. I’m truly glad to hear you enjoyed your stay and appreciated the comforts, location and experience our home has to offer. It means a lot that you took the time to share your impressions so openly. I understand that not every connection is perfect, and I respect your honesty. I felt we had fairly good communications up until a few days before your arrival. You mentioned paying an extra security deposit and I mistook it as you wanted to have an event at the house for your wedding. I was given no prior notice, nor did I approve of an event to take place. My apologies to you for jumping to conclusions and my reaction not being as kind as it should have. Thank you again Wesley, your feedback helps me continue to grow and ensure every guest feels comfortable and welcome. Wishing you all the best on your marriage. Chris

Evan~ We’re so glad you had a great experience! Thank you for taking the time to leave such a positive review — it truly makes our day. Hope to see you again soon!

Thank you so much for the kind words and thoughtful feedback! We’re thrilled to hear that you and your group had such a great stay and enjoyed the location, space, and convenience with golf carts—it really does make exploring the area so much easier. We appreciate your note about the coffee pot and will definitely look into descaling it to make mornings a bit speedier. So glad you discovered some great local coffee spots in the meantime! We’d love to host you again anytime—you’re welcome back in a heartbeat! Chris

Julie thank you so much for your the kind and informative review. I’m so happy to hear your boys had a memorable Senior Spring Break and the house worked out great for you. Thank you for sharing. We hope to have you back in the near future. Chris

Kerri thank you for taking the time to review us and thank you for coming back to stay with us a second time! It speaks volumes that you booked for next year as well. Our staff loves having you and welcome you back with open arms next year.

Danny, thank you so much for the 5-star review! We take great pride in our property and greatly appreciate your positive review. You’re absolutely right, Pictures can be deceiving and we are glad ours were not. Hosting you and your family was an absolute pleasure and we look forward to having you stay with us again!

Millie, We are so happy to hear you had a fantastic stay at Casa de Las Tortugas! Your kind words about the staff means a lot to us. I have passed your kind words along to them. We hope to see you again soon and so do our monkeys!

Lauren, Thank you for the 5-star review! We take pride in providing a comfortable and enjoyable experience for our guests, and for your second time staying with us, it's wonderful to know we achieved that for you.

Donald, I'm sorry to hear the concierge did not meet your expectations with communications. I'm assuming this was before your stay. I would of loved to know this when it happened so I could of corrected it immediately. I will PM you to find out details so that I can look more into why and how we can improve. Thank you for staying with us. We would love to have you back! Chris

Thank you Robert for taking the time to review. We are happy to hear you enjoyed the house. We look forward to having you back. Chris