Our trip started off on a bad note when a team member of the property mgt group picked us up, he just had an annoyed attitude from the start. It was hot and a holiday weekend so I am sure they were busy but part of their "service" is that they pick you and your luggage/groceries up and take you to your house, he seemed annoyed and commented something about our house and all the stairs (which btw MOST of the houses on the island have several flights) We had 2 golf carts waiting for us (which we were told were loaner carts, not the owners that those were in the shop, which was fine) but there was a pack of cigarettes with empty butts in them and a few other pieces of trash....you would think they would throw that away. I had also rented a crib from them which was not there when we got there, I quickly got a pack-n-play but that should have been noted on our stay. We had a few questions in the beginnnig and the response was VERY slow, it wasn't until someone else from the team came by (on accident she meant to be at the neighbors checking in) and we happened to be outside and expressed our frustrations that things seem to turn around. One golf cart died in the road, they were quick to get it and replace it. The house itself needs some TLC, the upstairs and kitchen area are really getting run down, the blinds don't work properly, the screened in porch had a big hole in it and the fan and light didn't work (which we told them but never got a resolution). No shower pressure upstairs, used the downstairs bathroom which seems to have been more recently updated, the others were old. The house was clean when we arrived but I think because its getting run down it does not feel that way. Tons of beach towels which was great. We would not rent this house again. The island itself was beautiful and we look forward to going back.