The Tickled Pink Retreat

Hi, Sam. Thank you for providing us with this valuable feedback. We thank you for your feedback, as it helps us improve our guests' experiences. We hope to have the opportunity to better serve you in the future.

Hi Charles. Thank you for your feedback. We’re glad to hear you enjoyed the house and location and that you would consider staying again. We’re sorry for the inconvenience caused by the trash issue and the locked storage room, as well as for the lack of follow-up from our local team. We understand how frustrating it must have been to leave behind your beach gear, and we’ll be reviewing our key and communication procedures to help prevent similar issues for future guests.

We are disappointed to hear that we dropped the ball this time, as this is not the high standard of guest satisfaction and cleanliness that we hold ourselves to. We have provided your valuable feedback to our local manager to address with our housekeeping team.

Thank you for sharing your feedback, Ryan. We are so glad that you had a wonderful time at our beautiful home. We appreciate you letting us know there is room for improvement, and we will pass your comments on to our local operations manager for consideration. We hope to have another chance to impress you in the future.

Thank you, Ryan, for your feedback! We apologize for the house not being cleaned as thoroughly as is our standard and we sincerely apologize for any unwanted critters you encountered during your stay with us and appreciate you identifying this area in need of attention. We have passed your comments along to the HOA, which provides pest control services for the property, to review and address. We hope to host you for a truly carefree and enjoyable getaway in the future!

We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We apologize if you felt the home was not on par with our cleanliness standards and for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.

Hi Bruce, thank you for sharing your feedback and bringing some items to our attention that may need some TLC and we sincerely apologize for the issues you experienced during your time with us. We have forwarded your feedback to the local staff so they can work to improve the house for future guests, and we hope you'll give us a second chance to impress you!

Thank you for taking the time to share your valuable feedback. We sincerely apologize for the issue that you encountered with the cleanliness. We appreciate you bringing your concern to our attention and allowing us to review and address it accordingly. We have made our local operations manager aware of the cleanliness and will ensure that more attention to detail is made when cleaning the home between reservations. We thank you for your feedback, as it helps us improve our guests' experiences, and we hope you will give us the opportunity to host you again.

Thank you for taking the time to share your experience, Michael. We are happy to hear you enjoyed the location, though we apologize for the issues that prevented you from fully enjoying your stay. We sincerely apologize for the inconvenience with the lock. We also attempt to be as transparent with our listings as possible and provide accurate and current photos, amenity lists, and descriptions so guests can make an informed choice about what they are paying for and make the right decision for their needs. However, we made our local team aware of your concern and we will follow up with our Home Owner Association, which manages the facility to ensure that all information about the home is clear. We appreciate your preference as a means to improve and we have forwarded your comments regarding your complaint along with our property management to consider in the future. We hope you will give us a second chance to impress you.

Eli, thank you for taking the time to share your valuable feedback, we are glad to hear you enjoyed the amenities and location of our condo. We’re sorry to hear that the home was in this condition upon your arrival - please know that this is not the regular standard for our properties. We have implemented a Premium Clean program so we can continue to strive to provide our guests with fulfilling experiences; We apologize for any missteps, as it is never our intention to disappoint. We encourage guests to call our 24-hour Guest Service line to alert us to issues with cleanliness while in the home so that we can promptly rectify the situation. We hope to have the opportunity to better impress you in the future.