Hjemmet ditt hjemmefra

Thanks for your through review, Leslie, and I'm sorry for the unusual circumstances you experienced. Most of the silverware also seems to have disappeared with the previous guests (with whom there were many problems; they received a rare 1-star review), but among all the other problems the cleaner didn't realize the silverware was missing until after your stay--it was immediately replaced once I was informed that much of it was missing Concerning the water, the cleaner tasted it after you reported a problem with it and she thought is tastes normal, and nobody else has had a problem with it, so I'm not sure what make of your negative experience with it. In any case, the filter is routinely replaced and was replaced less than a month prior to your stay.

Thank you for your stay and for taking the time to leave a thoughtful review, Dean. I’m glad to hear the home worked well for your family gathering and that the space, safety, and supplies met your needs. I did want to add a bit of clarification for future guests who may be reading. The home does have instructions provided for the fireplace and coffee maker, and I’m always happy to help in real time if anything is unclear. Regarding the Ecobee thermostats, someone in your group had managed to switch from heat to air conditioning, which I discovered after checkout (and thought it was odd for December, but only now I understand it may not have been intentional :) ). Had I been informed of the issue during your stay, I could have easily corrected that remotely within minutes. Regarding the folding bed, this is the first report I’ve received of any issue with them. The beds are high-quality with metal frames, so it's not immediately apparent to me how/where one would be broken, but I will inspect them to be sure. I’m sorry you encountered the water issue. After your message, I investigated and found it was a manageable plumbing quirk with the tub that has come up 4 or 5 times over the past 22 years. I’ve added bathtub instructions to prevent a repeat. Thanks again for the feedback. Please know that most hosts are happy to quickly troubleshoot and resolve issues during a stay if you contact them during your stay. I’m glad the home worked well for your group.