Seacliffs Gulf Views! Hundevennlig / WIFI / trinn til strand / heis! Bestill 2020 nå!

I understand your disappointment that the HOA closed the pool for repairs. We did communicate with you and this is a copy of the last email we sent: We wanted to respond to your email. Every guest concern is important to us and we take every guest comment/concern seriously. We understand your frustration that the SeaCliffs community pool was unexpectedly closed during your stay. We were not notified that the closure was planned ahead of your arrival. Both the owner and we reached out to the HOA about the pool closure and they did not respond until they later notified us of the issue with a barking dog being left outside at the Sea Bliss property. We followed up and asked again and they confirmed that pool maintenance for a leak in the community pool was being done, but the pool deck was still open to use. As repairs to the leak were made, they said they found additional issues that caused the repairs to take even longer. Unfortunately, as was communicated to you prior to your arrival when you emailed us with the question about pool floats, the SeaCliffs community pool is exclusively under the control of the HOA. That said, they make determinations on maintenance and repairs without asking any rental company or guest input. We also understand that you wanted the SeaCliffs HOA to negotiate with the neighboring community to be able to use the pools in that neighborhood, since the SeaCliffs pool was closed and the HOA declined to do that. The neighboring community has no parking at their gulf front or interior pool, so likely, that would have led to them declining the request even if the request was made, so that may have been part of the reason for the HOA not reaching out to them. Additionally, there would be liability concerns on behalf of the other community's HOA. Having had multiple rentals in both neighborhoods since 2011, to my knowledge, there has never been a time that either neighborhood as allowed guests from the other community to use their facilities. We do communicate all known concerns to our guests as they are made known to us and we are sorry we were not made aware of the issue requiring the pool to be closed and that it took so long for them to complete the repairs. We are sorry that you were disappointed with the pool and we wish we could have waived a magic wand and eliminated the leak, so that no repair would have been needed. We are sure that the HOA wishes they would not have had to close it, as well. It was certainly an unfortunate circumstance for all parties concerned. Sincerely, Cindy Trubee Knot Forgotten Vacation Rentals

Hi, We are very sorry for what you experienced! We wish you would have let us know about the cleaning issues and we would have notified the cleaning company and asked that someone come out to address it asap! When we notified the cleaning company of the issues, the cleaner was released. We are not sure who removed the air filter and that should never happen. That has, of course, been replaced and further, the A/C vendor has come out and done a full duct cleaning. We certainly hope that you will come back to Sea Bliss and wish you all the best! Cindy Trubee Knot Forgotten Vacation Rentals

We are very sorry that you had a bad experience. We were not aware of any issues in the building after Hurricane Michael in 2018. Upon subsequent followup, we did find that the old HOA pest control did place traps in all units, but we were not notified and were not aware they were being placed under the refrigerator or under the stove, so to say we were aware is not correct. When you contacted my partner late in the evening of Valentine's day, she did respond to you, but could not offer a solution until she was able to confirm what options were open. There was only one property open - a single family gulf front home, and she gave you the listing info so you could review the description and pictures yourself and there is no elevator on that listing which is a two floor property. She did let you know that it had been unoccupied, and that given the time of night, we could not get a cleaner there until the next day, but offered to either refund all unused nights of your stay from that night forward or give you the code to move to that property to continue your stay. You requested to move to that property. On the morning of February 15th, you notified Penny that you would prefer to stay at that property and she confirmed. You did not mention issues to her and you notified Penny that you planned to stay at the other property until February 20th and would vacate both properties on that date. At the same time, you requested a refund of your entire 63 night stay. Up to the night this issue happened, 40 nights of your stay had already passed and during that time, we had quickly answered every question/request from you and there were no reported issues. We notified you that we would refund all unused nights of your stay, but not all 63 nights. You let us know that was not adequate and proposed that we refund more nights, pro-rated taxes, the VRBO guest service fee and your refundable deposit. Your email said that if we accepted your offer that it would be "mutually beneficial". We clearly understood the threat. We let you know that taxes are automatically refunded on any fees refunded, we do not charge, collect or control the VRBO guest service fee, you did not pay a refundable deposit, so there was no deposit to refund, and we could not refund nights you chose to use. Though we exchanged numerous emails between the 15th and 20th, it was not until you emailed us the morning of February 20th as you were moving your things out of the original property, that you mentioned that you vacated the other property at 10am on February 15th, assuming to instigate us to refund additional nights. But, as we reviewed all correspondence, we found that on the same day you said you vacated that property at 10am, you had texted Penny after 1pm, saying that "you would like to stay there for a week or two". You did not mention any issues with that property in the text and Penny confirmed you could stay. Later, you called Penny and told her that you planned to vacate both properties on February 20th, so the unit was blocked for you through February 20th. The issues seemed to come up as you were pressing for additional money to be refunded. On the night of the 14th, when you notified us of the issue, I called both of the two local pest control companies. Neither answered (it was well past 10pm), but early the following morning, Bo Knows Pest Control called me back and though they do not normally do weekend calls, the manager agreed to go out to the property himself. He arrived by 11:30am, and in fact, met your family there. He did a full inspection and determined the best action plan which included checking the property every day. After a few days, still no evidence was found and none of the food left on the counters was disturbed, but they continued to monitor. He did end up catching one rodent 5 days after you notified us. He let us know that he did not feel there had been any ongoing issue and that it had been a "fluke" that the rodent got into this unit, possibly through the elevator shaft. Out of an abundance of caution, they continued to monitor for more than 3 additional weeks with zero activity found. At the same time, we also had our maintenance person inspect/repair the unit for any possible access points, and had our cleaning team do a deep cleaning. We took every step to immediately address the issue, and further, to make sure there was no ongoing problem, as we readied the unit to re-open. Bo Knows Pest Control can verify all steps taken. We communicated clearly and honestly. We answered every question in a straightforward manner and we never varied in following the policy regarding used nights. We followed through with the refund processed exactly how we had communicated it to you in our response to your original request for a full refund of your entire stay. In a connected building, we cannot control every possibility of what might happen, but we can and do control our ability to respond to any situation to the best of our ability with integrity. We have been doing rentals at the Cape for more than 10 years. We treat everyone with respect and are proud of our service to our guests and our owners. Sincerely, Cindy Trubee Knot Forgotten Vacation Rentals