La Quinta 3 seng, 2. 5 bad hjemme m / privat oppvarmet basseng

85"

Reviews like this are truly depressing. For someone's goal to be to intentionally inflict harm to our reputation and business is unfortunately our current reality, its flat out hurtful. We make every effort to work through any issues that arise during a stay. The only positive to take from this review is it clearly shows our responsiveness and effort to help. As we state in our house guide our pool service takes place Tuesdays, Thursdays, and Saturdays. We do what we can to keep the pool looking great. Responding to the no air coming out of the vent remark we sent a HVAC tech to investigate despite the reality that air ducts do not just suddenly stop providing air flow without serious intervention. We explained to the guest the front room gets hit by direct sunlight from 7am to 3pm and with the large windows it will stay warmer than the rest of the home. The AC duct 100% works as designed (confirmed by tech). In order to cool that room to 70º you might need to set the rest of the thermostat to 68º. The room like all other rooms also has a ceiling fan to help. As discussed with the guest we cannot know 100% why a circuit breaker might trip but the fix was as easy at it can be. Flip the breaker back on, problem solved. Our cleaners have cleaned this home for 12 years and know the business, the disposal is ALWAYS ran between stays. The disposal was 100% operational prior to this guests check in. We walked through the troubleshooting process with the guest and confirmed it was jammed, again easy fix as we have the disposal wrench right there under the machine. A few rotations with the wrench, press the reset button, and problem solved. Anyone that has made it this far we appreciate you taking the time to read our response. We hope you can recognize the honest reviews from guests that have loved our home and even the guests that thought we could improve. The 1 star (2/10) reviews are purely left by immature and angry people that carry that weight with them everywhere they go throughout their entire lives. We ultimately feel bad for these sad individuals and hope they can one day become better. Thank you

We love our palms! We have a weekly landscape service. How we maintain our trees is our decision. We love to help but this guest chose to selectively mention concerns. Chose to tell us within 5 minutes of check-in how to maintain our trees but also failed to say anything about the ice maker (likely in the off setting). Mentioned the stain which we tried to correct but instead were ignored when we asked if we could send someone. We try do everything we can to help! New dining chairs have been ordered.

We love to help! We were unaware our direct response within minutes did not fully answer the question. Responsiveness is our top priority.