Leilighet Palace of Nobles

Dear Cindy, thank you for taking the time to share your feedback about your recent stay at our apartment. We appreciate hearing from our guests as it helps us improve our services. We understand that you mentioned some areas where we can improve. Regarding the building: Our apartment is located in a 15th-century building, which adds to its unique charm but also means that it has some of the characteristics of older buildings. Unfortunately, due to the age of the building and the old sewage system, there may occasionally be a slight smell near the entrance, especially during certain times of the year. We apologize for any inconvenience this may have caused. Water: You can drink bottled water assuring that in Florence the tap water is safe to drink. However we understand that some guests may prefer bottled water for personal reasons. Bedrooms: We're sorry for any confusion regarding the bedrooms. The apartment can comfortably accommodate up to 9 guests, including a third bedroom with a sofa bed that can be closed off for privacy. The room with the twin beds has a window that overlooks a quiet courtyard and is designed to be cozy and inviting, as seen in our photos. Comfort: The chairs are actually antique pieces from the 19th century and may not be to everyone's taste. Shower in the big bathroom: Previous guests We're enjoyed the comfort of the the comfort of the newly renovated master show. Kind regards. Isabella&Cecilia

Dear Sara, thank you for taking the time to share your feedback about your stay. We're glad to hear that you found the property comfortable and conveniently located. Regarding the bed preparation we apologize if there was any inconvenience. Please note that the apartment can accommodate up to 9 guests and we prepare the beds according to the number of guests booked. As for the toilet paper we provide a basic starter kit for each stay. We're also delighted to hear that Isabella was helpful with arranging your taxi. We value our guests' feedback and will use it to improve our services. We hope to welcome you back to our apartment in the future. Kind regards. Isabella&Cecilia

Dear Erin, thank you for choosing Palazzeto dei Nobili apartment. We are happy you enjoyed the location and cleanliness of the property. Regarding the smell in the lobby, we remind you that it is a historic building with an old sewage system. Sometimes, depending on the weather conditions, these inconveniences may occur. The bathrooms, on the other hand, are unique with hand-painted tiles. We hope to have you as our guest again. Kind regards. Isabella&Cecilia

Dear Tracie, thank you for your stay at Palazzetto dei Nobili apartment, we are happy you enjoyed your check-in. As you can read on Vrbo chat we asked you for the heater pictures but you didn't send them to us, moreover we asked if the hot water was working fine and you didn't reply. Our co-worker had a big problem with thieves in her house so she couldn't meet you for your check-out but she wrote you to leave the apartment by your own leaving the keys inside and shutting the door behind you so you didn't have to wait for her. We are sorry for your inconvenience about forgetting the passport, we replied to your messages as soon as possible and your problem was solved in 1 and a half hours without asking for any extra cost, which actually was mentioned in the house rules. Kind regards. Isabella&Cecilia