Verifisert anmeldelse
4/10 – Dårlig
Charles
1. juni 2026
Likte ikke: Kommunikasjon
I'm going to be fair and balanced on my review. First, the check-in was very antiquated, using fill in the blank forms and lack of awareness of who the guests are. Either Orbitz didn't communicate effectively or their system is very lacking. When arriving, I provided my orbits reservation and showed the receptionist the hotel provided email announcing my reservation. After going through all the steps the reception is asked me for payment, which had already been made through the orbits platform. I refuse to pay a second time and she suddenly realized that I paid for my room. The description said that they had bilingual receptionist on staff, not the case, Spanish spoken only. In step using key cards for room access, it was it punch pad entry system. My code was a sequential code 1 through 6 to enter my room which was very insecure, not to mention no secondary locks and the peephole cover would not close leaving my room vulnerable to break in.
After getting settled in, just before I was entering the shower to sleep for my 6:00 a.m. flight out, the security came to the room and told me I had to vacate the room because I don't have alteration to stay in the room. I explained to him there was a mistake and I had already paid for my reservation for this room. After showing him the Orbitz platform receipt, he took photos apologized and walked away. The room was cleaning and quiet, but not well maintained. The only benefit was that it's close to the airport, that's it.
Bodde her 1 natt i mai 2026