There were many issues with this stay, starting with the booking. I reserved a two-story, vaulted-ceiling townhome based on the listing, but was placed in a single-level unit that didnât match the photos. I contacted Vacasa, but the unit could not be changed, and canceling wasnât a realistic option since we were already en route. We ended up in a ground-floor unit I hadnât intended to book.
The first night, guests above us were loud until 1:30 AM, stomping around. The following night, a new group played instruments at midnight, and I had to call the police due to the ongoing noise. I was told someone would follow up, and although I did receive a call the next morning, communication and resolution afterward was poor.
As for the unit itself, there are noticeable differences between a company-managed rental and one owned by individuals. This one lacked the personal touches Iâve experienced in other staysâno coffee, tea, sugar, or hot chocolate. I also assumed there would be a dispenser with body soap, shampoo, and conditioner in the shower, but only found a very small shampoo/conditioner combo, which didnât rinse well.