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Westlake Pearl Aparthotel & Spa - By Pegasy Group

Luxury aparthotel with rooftop terrace and spa services

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Photo gallery for Westlake Pearl Aparthotel & Spa - By Pegasy Group

Restaurant
Terrace/patio
Front of property
Room
View from room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Kitchen
  • Washer
  • Room service
  • Barbecue grill

Explore the area

Map
17 Ngo 52 To Ngoc Van, Hanoi, 100000
  • West Lake
    ‪2 min walk‬
  • Ho Chi Minh Mausoleum
    ‪4 min drive‬
  • Hoan Kiem Lake
    ‪6 min drive‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪21 min drive‬

Choose your unit

View all photos for Executive Double Room, 1 King Bed, Balcony, Lake View

Private kitchen

Executive Double Room, 1 King Bed, Balcony, Lake View

  • 1 bedroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Apartment, Balcony, City View

Private kitchen

Luxury Apartment, Balcony, City View

  • 2 bedrooms
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Double Room, 1 King Bed, Balcony, Garden View

Private kitchen

Double Room, 1 King Bed, Balcony, Garden View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, Balcony, Garden Area

Private kitchen

Deluxe Double Room, 1 King Bed, Balcony, Garden Area

  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Apartment, Balcony, Courtyard View

Living area

Family Apartment, Balcony, Courtyard View

  • 753 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Apartment, 1 King Bed, Balcony, Lake View

Room

Deluxe Apartment, 1 King Bed, Balcony, Lake View

  • 1 bedroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Double Room, 1 King Bed, Balcony

Living area

Classic Double Room, 1 King Bed, Balcony

  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Business Double Room, 1 King Bed, Kitchen, Corner

Private kitchen

Business Double Room, 1 King Bed, Kitchen, Corner

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Romantic Double Room, 1 King Bed, Kitchen

Living area

Romantic Double Room, 1 King Bed, Kitchen

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Studio, 1 King Bed, Balcony

Private kitchen

Deluxe Studio, 1 King Bed, Balcony

  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 1 King Bed, Balcony, Lake View

Terrace/patio

Superior Double Room, 1 King Bed, Balcony, Lake View

  • 431 sq ft
  • 1 bedroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

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About the area

Hanoi

Located in Tay Ho, a neighbourhood in Hanoi, Westlake Pearl Aparthotel & Spa - By Pegasy Group is near the airport. Shoppers can check out Hanoi Old Town Night Market, while everyone can enjoy the natural beauty of West Lake and Hoan Kiem Lake. Ho Tay Water Park and Hanoi Botanical Garden are also worth visiting.

What's nearby

  • West Lake - 2 min walk - 0.2 km
  • Ho Tay Water Park - 13 min walk - 1.2 km
  • Ho Chi Minh Mausoleum - 4 min drive - 4.1 km
  • Hanoi Old Town Night Market - 5 min drive - 5.2 km
  • Hoan Kiem Lake - 6 min drive - 5.6 km

Getting around

  • Ga Co Loa Station - 15 min drive
  • Hanoi Railway Station - 16 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 24 min drive

Restaurants

  • ‪The Kneipe - ‬1 min walk
  • ‪Westlake Station - ‬2 min walk
  • ‪Love Chocolate Cafe - ‬2 min walk
  • ‪Rosas - ‬1 min walk
  • ‪Bonjour Cafe - ‬2 min walk

About this property

Westlake Pearl Aparthotel & Spa - By Pegasy Group

Luxury aparthotel with rooftop terrace and spa services
Along with a restaurant, this aparthotel has a bar/lounge and a snack bar/deli. Free WiFi in public areas and a free manager's reception are also provided. Other amenities include a rooftop terrace, a coffee shop/cafe and coffee/tea in a common area. Each apartment features a kitchen with a fridge and a microwave, plus a washing machine and a flat-screen TV with Netflix. Guests can appreciate conveniences, such as a dining area and a sitting area, and other amenities include free WiFi and a minibar. Change of towels is available on request.
Westlake Pearl Aparthotel & Spa - By Pegasy Group offers 40 air-conditioned accommodations with minibars and complimentary bottles of water. This accommodation offers separate sitting areas. 40-inch flat-screen televisions come with Netflix. Accommodation at this 5-star aparthotel has kitchens with full-sized fridge/freezers, microwaves, separate dining areas and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

This Hanoi aparthotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, printers and telephones. Additionally, rooms include coffee/tea makers and rice cookers. In-room massages, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

Amenities

Kitchen
Washer
Free WiFi
Restaurant
Air conditioning
Spa

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Express check-in available
Minimum check-in age - 17

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: from approximately VND 80000 for adults and from VND 80000 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Hosted evening meal: VND 300000

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Long-term renters welcome
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
No pets and no service animals are allowed at this property
A car is required for transport to and from this property

Frequently asked questions

Is Westlake Pearl Aparthotel & Spa - By Pegasy Group pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Westlake Pearl Aparthotel & Spa - By Pegasy Group?

Check-in start time: 2:00 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Westlake Pearl Aparthotel & Spa - By Pegasy Group?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Where is Westlake Pearl Aparthotel & Spa - By Pegasy Group located?

Located in Tay Ho, this luxury aparthotel is within a 15-minute walk of West Lake and Ho Tay Water Park. Trinh Cong Son Walking Street and Lotte Mall Tay Ho are also within 1 mile (2 km).

Westlake Pearl Aparthotel & Spa - By Pegasy Group Reviews

Reviews

8.6

Excellent

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 29 out of 40 reviews
Rating 8 - Good. 3 out of 40 reviews
Rating 6 - Okay. 2 out of 40 reviews
Rating 4 - Poor. 3 out of 40 reviews
Rating 2 - Terrible. 3 out of 40 reviews

8.6/10

Cleanliness

10/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

8.6/10

Communication

Reviews

10/10 Excellent

Melanie

Liked: Cleanliness, amenities, property conditions & facilities, communication
I had a great stay at this apartment. Will book and come back next week. Kudos to the team
Stayed 1 night in Apr 2025

10/10 Excellent

John

Liked: Cleanliness, room comfort, communication

5 stars service

Nice apartment . I had an amazing experience service provided by the team, especially Hannah & Hailey
Stayed 1 night in Apr 2025

10/10 Excellent

dung

Liked: Cleanliness, room comfort, communication

wonderful hotel

I had a wonderful stay at the hotel. Location was central, room was clean and modern
Stayed 1 night in Jul 2024

10/10 Excellent

Daniel

Liked: Cleanliness, room comfort, communication

Nice little stay away

Really good location. Nice room for the price. The bar/restaurant had fantastic views. Massage service was a fair price and good quality.
Stayed 1 night in Oct 2024

2/10 Terrible

Su-O

Disliked: Cleanliness, room comfort
It smell
Stayed 1 night in Apr 2025

10/10 Excellent

Mei Yu

Liked: Cleanliness, room comfort, communication

will come again :)

very good location, great neighbourhood, great service
Stayed 3 nights in Oct 2024

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities, communication
Such a great apartment in this area. I have been to this area of the lake many times but this is the first time I felt like home away from home. Their customer service is very touching and professional. Keep it up mates
Stayed 1 night in Jan 2025

10/10 Excellent

SAI KIT

Liked: Cleanliness, property conditions & facilities, communication
Good scenery. Clear and tidy, Good service attitude
Stayed 5 nights in Sep 2024

10/10 Excellent

Marie

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very friendly service. Tony and Thom were both exceptional and made us feel very welcome. Tony was very helpful and we would definately recommend to others.
Stayed 4 nights in Apr 2024

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities, communication
I stayed here last month for a night. I was quite surprised by their service. They learnt my name and my route just in a morning. It was very touching when they offered a cold welcome drink and fresh towel in the hot day in Hanoi. Lovely hotel!
Stayed 1 night in May 2024

2/10 Terrible

Van

Disliked: Cleanliness, room comfort, communication
The room conditions are poor
Stayed 1 night in May 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort, communication

overrated as a 4 star hotel can be 2-3 star

First of all i have my VIP access booking but the staff did not offered me directly my access. I asked for what includes in my booking and asked if theres some drinks. - Was told the restaurant was closed to 17:00H took time to get some food to be served like took 90 minutes. - Spa is closed coz its Tet nothing special. - The reception informed that breakfast is at 7:00 am upon check in. The next day we try to get to the breakfast area but the reception stop us and says it is 08:00 am so we need to leave early as we have a booking at 08:00 am. The following day saw a sign that breakfast start at 07:00 lots of misleading information from the reception. This property shouldnt br included jn the VIP access selection.
Stayed 2 nights in Jan 2025

6/10 Okay

HAEJUNG

Liked: Communication
I needed a place just for one night from arriving late from Sapa and to catch a flight next morning. Finding a decent place for crashing out just serves the purpose. The room i stayed didnt have a window (no access to natural light) and smelled a bit funky. Pros were staffs were friendly.
Stayed 1 night in Apr 2025

10/10 Excellent

GIAN

Stayed 1 night in Apr 2025

10/10 Excellent

GH

Liked: Cleanliness, amenities, property conditions & facilities, communication
Phòng đẹp , sang trọng và sạch sẽ. Rất nhiều đồ tiện ích như là Smart tivi, máy giặt, nồi niêu, bếp. Nói chung mình khá ưng khi nghỉ ở đây
Stayed 1 night in Apr 2025

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities, communication
Wonderful property, room was spacious, modern and spotlessly clean. The rooftop bar was very nice with a great view and reasonable prices. Breakfast was varied and plentiful. The staff was courteous and helpful, particularly Alice. The area had lots of great restaurants and bars. I recommend the Dim Sum restaurant across the street and “the local” watering hole around the corner on the lake. Very walkable area
Stayed 2 nights in Apr 2025

10/10 Excellent

Christian

Liked: Cleanliness, room comfort, communication

Parfait

Appartement très pratique. La machine à laver a disposition est un vrai plus. Le logement était très propre et fonctionnel. Très bien situé et calme. Pas de bruit de circulation. À recommander
Stayed 1 night in Apr 2025

10/10 Excellent

Linh

Liked: Cleanliness
Stayed 1 night in Feb 2025

8/10 Good

yanru

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

La

Liked: Cleanliness, amenities, property conditions & facilities, communication
Trời ơi , các bạn phòng view hồ Tây đẹp quá luôn
Stayed 1 night in Jan 2025

10/10 Excellent

Pankti

Liked: Cleanliness, property conditions & facilities, communication
Stayed 5 nights in Dec 2024

2/10 Terrible

Jaeyun

Disliked: Cleanliness, room comfort, communication

불편한 숙박

너무 형편 없었어요 사진이랑 많이 다릅니다
Stayed 1 night in Nov 2024

10/10 Excellent

JUNSUK

Liked: Cleanliness, room comfort, communication
Stayed 1 night in Jul 2024

10/10 Excellent

To

Liked: Cleanliness, amenities, property conditions & facilities, communication
Rất sạch sẽ, nhân viên thân thiện. Có nhà hàng trên tầng thượng view hồ tây siêu đỉnh.
Stayed 1 night in Jun 2024

10/10 Excellent

Tú

Liked: Cleanliness, amenities, property conditions & facilities, communication
Các bạn lễ tân , bell , buồng rất nhiệt tình giúp đỡ tôi , phòng sạch sẽ view đẹp , đây chắc chắn là nôi tôi sẽ quay lại thường xuyên !
Stayed 1 night in May 2024