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Pacific Sands Apartments

Stylish beach retreat with outdoor pool

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Room
Exterior
Terrace/patio
In-room dining
Room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Kitchen
  • Pool
  • Barbecue grill
  • Parking included
  • Outdoor space
  • Air conditioning
The current price is S$104
includes taxes & fees
1 Jun - 2 Jun

Explore the area

Map
3 Kirribilli Avenue, East Mackay, QLD, 4740
  • Harrup Park
    ‪3 min drive‬
  • Mackay Base Hospital
    ‪7 min drive‬
  • Mackay Marina Village & Shipyard
    ‪10 min drive‬
  • Mackay, QLD (MKY)
    ‪8 min drive‬

Choose your unit

View all photos for Apartment, 2 Bedrooms

Room

Apartment, 2 Bedrooms

  • 71 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for King Executive Room with Balcony

Room

King Executive Room with Balcony

  • 42 sq m
  • Studio
  • 1 bathroom
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Executive Studio

Room

Executive Studio

  • 40 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Executive Apartment, 2 Bedrooms

Room

Executive Apartment, 2 Bedrooms

  • 7 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Apartment, 2 Bedrooms (Interconnecting)

Room

Apartment, 2 Bedrooms (Interconnecting)

  • 2 bedrooms
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for King Room Studio

Room

King Room Studio

  • 40 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Apartment, 3 Bedrooms (Interconnecting)

Room

Apartment, 3 Bedrooms (Interconnecting)

  • 3 bedrooms
  • River view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 2 Single Beds

View all photos for Apartment, 1 Bedroom

Living room

Apartment, 1 Bedroom

  • 62 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

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About the area

Mackay

Located in East Mackay, a neighbourhood in Mackay, Pacific Sands Apartments is near the airport and near the beach. Mackay Marina Village & Shipyard and Northern Beaches Bowls Club are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit Caneland Central and Mount Pleasant Shopping Centre. Don't miss out on a visit to Bluewater Lagoon. Take the opportunity to explore the area for outdoor excitement like hiking/biking trails.

What's nearby

  • Harrup Park - 3 min drive - 2.3 km
  • Caneland Central - 4 min drive - 3.3 km
  • Bluewater Lagoon - 4 min drive - 3.3 km
  • Mackay Base Hospital - 7 min drive - 5.9 km
  • Mackay Marina Village & Shipyard - 10 min drive - 8.5 km

Getting around

  • Mackay Station - 9 min drive
  • Mackay, QLD (MKY) - 9 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Palace Hotel - ‬3 min drive
  • ‪Burger Urge - ‬3 min drive
  • ‪Jamaica Blue - ‬3 min drive
  • ‪Hog's Breath Cafe - ‬3 min drive

About this property

Pacific Sands Apartments

Stylish beach retreat with outdoor pool
Guests at this beach aparthotel will appreciate convenient on-site amenities such as barbecue grills and a picnic area. Each apartment features a kitchen with a microwave, plus free WiFi and a Smart TV with digital channels. A TV, a coffee/tea maker and a ceiling fan are among the other amenities available to guests. Weekly housekeeping is available.
Pacific Sands Apartments offers 51 air-conditioned accommodations with coffee/tea makers and a hairdryer. Each accommodation is individually furnished and decorated. Accommodation at this 4.5-star aparthotel has kitchens with microwaves and kitchenware and utensils. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. 32-inch Smart televisions come with digital channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a weekly basis.

Recreational amenities at the aparthotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Amenities

Pool
Kitchen
Parking included
Free WiFi
Air conditioning
Laundry

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 3.52 per cent for credit card payments
The front desk is open Monday - Friday (7:00 AM - 5:00 PM) and Saturday - Sunday (9:00 AM - 5:00 PM)
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
This property is not suitable for guests who are required to quarantine, due to the property's communal areas.

Renovations and closures

The following facilities or services will be unavailable from May 22 2025 to June 6 2025 (dates subject to change):
  • Recreation facilities
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 150.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 3.52 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Pacific Sands Apartments have a pool?

Yes, this property has an outdoor pool. The swimming pool will be unavailable from May 22 2025 until June 6 2025 (dates subject to change).

Is Pacific Sands Apartments pet-friendly?

No, pets are not allowed at this property.

How much is parking at Pacific Sands Apartments?

Self-parking is free at this property.

What time is check-in at Pacific Sands Apartments?

Check-in start time: 2:00 PM; check-in end time: 5 PM.

What time is check-out at Pacific Sands Apartments?

Checkout is at 10 AM. Late checkout is available for a fee (subject to availability).

Where is Pacific Sands Apartments located?

Located in East Mackay, this luxury aparthotel is within 3 mi (5 km) of Harrup Park, Mackay Enertainment and Convention Centre and Bluewater Lagoon. Caneland Central and Mackay Base Hospital are also within 6 mi (10 km).

Pacific Sands Apartments Reviews

Reviews

8.4

Very good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
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Rating 10 - Excellent. 190 out of 427 reviews
Rating 8 - Good. 143 out of 427 reviews
Rating 6 - Okay. 60 out of 427 reviews
Rating 4 - Poor. 20 out of 427 reviews
Rating 2 - Terrible. 14 out of 427 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

8.4/10

Communication

Reviews

8/10 Good

Ross

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Adrian

Liked: Cleanliness, amenities, communication
Everything was fine
Stayed 1 night in Oct 2024

6/10 Okay

Aaron

Disliked: Cleanliness
Stayed 1 night in Aug 2024

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities, communication
Staff were amazing very polite abd professional. Not enough close by eateries or bars.
Stayed 7 nights in Sep 2024

8/10 Good

ASM

Liked: Cleanliness, communication
Stayed 2 nights in Sep 2024

6/10 Okay

Verified traveller

Disliked: Cleanliness
Property has potential but it's lack of cleaning and maintenance let's it down. This accommodation seems to be mostly shift workers short term stays with some residential, not for holidays. We tried to modify stay by moving back one day, Pacific Sands said no problem but we had to get Wotif to put it through. Wotif then made a big deal about it and claimed Pacific Sands would not respond so we either lost a nights stay or had to pay a large fee for the change. Upon arrival the reception at Pacific Sands had received nothing from Wotif and happily moved our dates by one day. A big thank you to the reception for doing that. We haven't used Wotif for some time and won't be using them again
Stayed 4 nights in Sep 2024

8/10 Good

Miller

Liked: Cleanliness, amenities, property conditions & facilities, communication
The beds are too soft.
Stayed 1 night in Sep 2024

2/10 Terrible

Rodney

Disliked: Cleanliness, communication
Stayed 2 nights in Sep 2024

10/10 Excellent

wayne

Liked: Property conditions & facilities, communication
Quiet location
Stayed 2 nights in Aug 2024

10/10 Excellent

Judith

Liked: Cleanliness, property conditions & facilities, communication
Very convenient place to stay as close to airport and to Mackay city centre.
Stayed 5 nights in Aug 2024

4/10 Poor

Alice

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities, communication
Very dirty! The carpet had stains all over it and there was lots of dust. The walls need a repaint too!
Stayed 2 nights in Aug 2024

2/10 Terrible

Keith

Disliked: Cleanliness, amenities, property conditions & facilities, communication
I got in late and the doors were locked so I was unable to check in to my room. I ended up having to go to a different hotel even though I had already paid for this one.
Stayed 1 night in Aug 2024

2/10 Terrible

ColinParawan

Liked: Communication
Disliked: Cleanliness, room comfort

Totally disappointed....

The curtains had traces of mold. The washing machine was not cleaned, the dryer contained towels left by the cleaning staff. There were cobwebs at the base of the dishwasher in the kitchen area. Pillows in second bedroom had unknown white marks/stains on them. Several surfaces had dirty marks. EG Doors and walls. I used this property several years ago but due to the state of the room, family and I will not be returning. This was reported to reception but have not been contacted by property management and therefore i expect they have little care for their guests.
Stayed 1 night in Aug 2024

2/10 Terrible

Michelle

Liked: Communication
Disliked: Cleanliness, amenities, property conditions & facilities
This property is very run down and dirty! We had to be moved from the first room due to airconditioner not working and musty/mould smell and the second room had the most putrid carpet and a dirty sock in the wardrobe.
Stayed 2 nights in Aug 2024

10/10 Excellent

Brady

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent place to stay, well maintained, clean, tidy and quiet
Stayed 2 nights in Aug 2024

8/10 Good

Wyatt

Stayed 1 night in Jul 2024

10/10 Excellent

Kingsly

Stayed 3 nights in Jul 2024

8/10 Good

Michael

Liked: Cleanliness, communication
Convenient
Stayed 6 nights in Jun 2024

6/10 Okay

Damian

Liked: Communication
Stayed 25 nights in Jun 2024

10/10 Excellent

Janet

Liked: Cleanliness, amenities, property conditions & facilities, communication
Comfortable and modern
Stayed 2 nights in Jun 2024

10/10 Excellent

Kingsly

Liked: Cleanliness, property conditions & facilities
Excellent reception polite and informative Very quite and close to all shopping beaches Fuss free stay everything required in a self contained apartment
Stayed 4 nights in Jun 2024

8/10 Good

Bhadra

Liked: Cleanliness, property conditions & facilities, communication
Property doors are very hard to open. We need both hand to open the doors. When doors are open and close very noisy.
Stayed 23 nights in Jun 2024

6/10 Okay

Lydia

Disliked: Cleanliness
Stayed 1 night in Jun 2024

8/10 Good

Chentelle

Liked: Cleanliness, property conditions & facilities, communication
Excellent customer service team
Stayed 3 nights in May 2024

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Room comfort, communication

Do not stay here!

Advertised as 4 star. Room is underwhelming. Limited furniture/decorating, carpet stained, light fittings missing, throw pillows stained. Gross! Walls between rooms are paper thin. I was subjected to listening to a domestic dispute from the room next door, including the constant slamming of doors and children screaming for 3 and half hours. No info on after hour contact, complained in the morning and was told the after hour contact number is on the front door to the lobby - quite unsafe for a lone female traveller with a domestic dispute happening in the room next door and spilling out into the shared spaces. Reception didn’t care. I won’t be staying here again. Honestly a nightmare experience
Stayed 1 night in May 2024