Dear Hotels.com,
I am writing to express my disappointment regarding our recent stay.
The mobile home was not clean upon arrival. The sofa was broken, and the dishwasher was running empty with a large amount of water left in the bottom. Several kitchen utensils were missing, and overall, the accommodation did not appear properly cleaned.
There were also clear signs of wear and tear throughout the property. Pictures were missing from the walls, and several items were damaged or broken.
In addition, the customer service at Tropical Islands was very poor. We lost our wristbands and had to wait in line for 40 minutes just to have them blocked. After we later found them ourselves, we had to queue once again to have them reactivated.
The bathing and changing facilities were also below expectations.
Furthermore, the food was extremely overpriced and of very poor quality. I was traveling alone with three children, and the whole idea of spending an entire day at the water park, including eating there, became impossible due to the unreasonable food prices and poor selection.
It is very disappointing that a family-oriented water park offers such limited and expensive food options, making it difficult for families to fully enjoy their stay.
I hope you will take this feedback seriously and look into these issues.
Kind regards,
Malene Rude Petersen