2/10 Terrible
Carryn
14 Jun 2023
We arrived at the Epilson Hotel on the 06/06/2023 in the early hours of the morning. Upon arrival we took the keys and made our way to the room, as we entered the room it was filthy with hairs in the shower and all around the bathroom and overall the apartment was not in the condition you would expect a hotel room to be in.
In the morning we went downstairs for breakfast to be told that we had to take a shuttle bus to another hotel for the food, this is when we also found out that the pictures on the advertisement for the hotel were false.
This hotel is not on the beachfront and does not have a beach bar and loungers, those photos are of the hotel in front which the receptionist stated you could use if you paid for it.
We then decided that we wanted to check out and move hotels, we contacted Expedia and spoke with the hotel who agreed that we could leave and would receive a refund.
After we left the hotel and booked into another one we were then informed that the manager has since refused the refund and Expedia are absolutely useless hiding behind this as a reason to not send the money back.
All in all if you are looking at booking this hotel be aware that the pictures are not the hotel you are booking and this is the hotel in front.
We have never left a hotel in our lives and if it was just the cleanliness of the room we may have stayed, do not book with this hotel extremely disappointed and now out of pocket.
Carryn
Stayed 6 nights in Jun 2023