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Aparthotel

ONTO Tonalá Mexico City

Aparthotel with a rooftop terrace, near Paseo de la Reforma

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Photo gallery for ONTO Tonalá Mexico City

Front of property
Front of property
Room
Dining room
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Air conditioning
  • Pet-friendly
  • Kitchen
  • 24/7 front desk
  • Laundry

Explore the area

View in a map
  • Place, Angel of Independence Monument
  • Place, Paseo de la Reforma
  • Place, U.S. Embassy
  • Airport, Mexico City (MEX-Mexico City Intl.)

Choose your unit

View all photos for City Apartment

Room

City Apartment

  • 570 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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Living area

Comfort Apartment

  • 592 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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Room

Classic Apartment

  • 560 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Apartment

Room

Deluxe Apartment

10.0 out of 10
Exceptional
(1 review)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Mexico City

Located in Roma Norte, a neighbourhood in Mexico City, ONTO Tonalá Mexico City is in the entertainment district and near a metro station. Paseo de la Reforma and Angel of Independence Monument are notable landmarks, and travellers looking to shop may want to visit Antara Polanco and Toreo Parque Central. Looking to enjoy an event or a game? See what's going on at Auditorio Nacional or Sports Palace Dome.
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What's nearby

  • Avenida Insurgentes - 1 min walk - 0.1 km
  • Cibeles Fountain - 3 min walk - 0.3 km
  • Angel of Independence Monument - 10 min walk - 0.9 km
  • Paseo de la Reforma - 10 min walk - 0.9 km
  • U.S. Embassy - 12 min walk - 1.0 km

Getting around

  • Insurgentes Station - 3 min walk
  • Mexico City Fortuna Station - 10 min drive
  • Benito Juarez International Airport (MEX) - 25 min drive

Restaurants

  • ‪Puerto Viejo - ‬3 min walk
  • ‪Smashy’s - ‬3 min walk
  • ‪Gatortas - ‬2 min walk
  • ‪El Totopo Incorporeichon - ‬1 min walk
  • ‪Loup Bar - ‬1 min walk

About this property

ONTO Tonalá Mexico City

Aparthotel with a rooftop terrace, near Paseo de la Reforma
Along with a restaurant, this smoke-free aparthotel has a rooftop terrace and coffee/tea in a common area. WiFi in public areas is free. Additionally, concierge services, dry cleaning and a 24-hour front desk are on-site. Each apartment features a kitchenette with a microwave, plus free WiFi and a Smart TV with digital channels. Comforts include premium bedding and a down duvet. Other touches available are a dining area and Netflix.
ONTO Tonalá Mexico City offers 44 air-conditioned accommodations with espresso makers and a hairdryer. Beds feature down duvets and premium bedding. Accommodation at this 4-star aparthotel has kitchenettes with microwaves, separate dining areas and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). 55-inch Smart televisions come with digital channels and Netflix. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Amenities

Kitchen
Pet-friendly
Free WiFi
Restaurant
Air conditioning
Laundry

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 27 per accommodation (varies based on length of stay)
Welcoming dogs and cats only
1 total pets
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: from approximately USD 22 for adults and from USD 22 for children
  • Nearby parking fee: USD 18 per day (1640 ft away)
  • Pet fee: USD 27 per accommodation (varies based on length of stay)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system and outdoor lighting

Frequently asked questions

Is ONTO Tonalá Mexico City pet-friendly?

Yes, this property allows cats and dogs (limit 1 total). There's a fee of USD 27 per accommodation, per night.

How much does it cost to stay at ONTO Tonalá Mexico City?

As of 14 Nov, 2025, prices found for a 1-night stay for 2 adults at ONTO Tonalá Mexico City on 8 Dec, 2025 start from S$336.83, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at ONTO Tonalá Mexico City?

Check-in begins at 3:00 PM. Late check-in is available during limited hours.

What time is check-out at ONTO Tonalá Mexico City?

Checkout is at noon.

Where is ONTO Tonalá Mexico City located?

Located in Roma Norte, this aparthotel is within a 15-minute walk of Cibeles Fountain, Paseo de la Reforma and Angel of Independence Monument. Palacio de Bellas Artes and World Trade Center Mexico City are also within 3 miles (5 km). Insurgentes Station is only a 3-minute walk and Sevilla Station is 12 minutes.

Reviews

ONTO Tonalá Mexico City Reviews

8.6

Excellent

9.6/10

Cleanliness

8.6/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

9.2/10

Communication
Rating 10 - Excellent. 41 out of 67 reviews
Rating 8 - Good. 10 out of 67 reviews
Rating 6 - Okay. 10 out of 67 reviews
Rating 4 - Poor. 3 out of 67 reviews
Rating 2 - Terrible. 3 out of 67 reviews

Reviews

10/10 Excellent

Carlos

Liked: Cleanliness, amenities, property conditions & facilities, communication
Would stay again.
Stayed 2 nights in Mar 2025

10/10 Excellent

JOSE ALEJANDRO HINOJOSA

Liked: Cleanliness, property conditions & facilities
Excellent
Stayed 1 night in Jul 2025

10/10 Excellent

Anna Maria

Liked: Cleanliness, room comfort, communication

Beautifully designed hotel and rooms

Wonderful stay in a beautifully designed hotel and room. Perfectly located to walk around the neighbourhood and beyond. Great restaurants and parks all at walking distance. A little noisy at night but I was not bothered by it. The hotel room had everything we needed and more for a 3 day stay. Absolutely loved it!
Stayed 3 nights in Jul 2025

10/10 Excellent

Philip

Liked: Cleanliness, amenities, property conditions & facilities, communication
Friendly staff and beautiful property. Will definitely be back
Stayed 1 night in Feb 2024

8/10 Good

Julio Rodrigo

Liked: Cleanliness, amenities, property conditions & facilities
The elevator did not work for more than 24 hours.
Stayed 4 nights in Jun 2025

6/10 Okay

Ignacio

Liked: Cleanliness, property conditions & facilities
I would rate our overall experience as average to above average. Staff was not warm, the smoke alarm beeped all night and kept us up. Foul odor from shower.
Stayed 5 nights in Feb 2025

6/10 Okay

Osmel

Liked: Cleanliness
Did not received housekeeping service
Stayed 4 nights in Nov 2024

6/10 Okay

Peter

Liked: Cleanliness, communication
The facilities were very nice and clean and the staff was very kind, helpful and communicative. The only complaint was the noise. The street noise came up through the windows and it was hard to get a good night sleep - passing traffic, people talking, and nearby dance clubs could be heard all night. There was no AC either so we had to have the windows open to keep some airflow happening.
Stayed 4 nights in Jan 2024

6/10 Okay

Ali

Liked: Cleanliness
Disliked: Room comfort

Good looking property, terrible infrastructure.

This building is new and great looking but the infrastructure is terrible. Water heater only works for 5 minutes. There is not air conditioning. No heating no cooling, which makes your sleep miserable. There are very loud clubs around the property. Electrical power blows up if you use the power outlet when the water heater is working, which then the handyman has to change the wires and fuses.(see my picture after we used the blowdryer)
Stayed 4 nights in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, room comfort, communication

Great base to explore and very friendly staff

I’m a first time visitor to Mexico and this was my first stop, for five nights before heading off the beach. This is an apartment block with concierge services, not a hotel, but the staff do a lot to help you. For me this started back in the UK where I was able to text them to arrange an airport pick up (this was much appreciated as I was arriving after a 12-hr flight, in the evening); and even included them going out to BUY an iron for me to use as they didn’t have one but I needed it. The hotel is in a safe location within a short walk to a bunch of restaurants and coffee shops. It’s a little noisy as it’s in a busy area (I arrived on a Saturday night and I could hear music from a local club til about 3am) - though this didn’t bother me but if you are a very light sleeper then you may want to consider that (it’s more a point about the neighbourhood than the building - I imagine anywhere around this place will the same). There is no heating or air con though this didn’t bother me as lots of windows - though means a bit more noise. SUPER comfortable bed and I slept really well.
Stayed 5 nights in Jan 2024

10/10 Excellent

ROMAN JESUS

Liked: Cleanliness, amenities, property conditions & facilities, communication
Interiores de muy buen gusto y calidad en la atmosfera
Stayed 1 night in Jul 2025

10/10 Excellent

Anna Maria

Liked: Cleanliness, room comfort, communication

Wonderful hotel in the heart of Roma Norte

Beautifully designed hotel, perfectly situated with walkable distance to many attractions in Roma and Condesa. Wonderful choice of cafés and restaurants nearby. Lovely rooftop with great views of the city.
Stayed 1 night in Aug 2025

8/10 Good

Peggy

Liked: Cleanliness, property conditions & facilities, communication
This hotel is very conveniently located. The front desk staff is friendly. The apartment is spacious and clean. The kitchen comes with dishes, skillets and silverware. There's a small container of cooking oil but nothing else so bring salt and pepper and whatever else you may need. The stove was impossible to operate because there were no instructions and the fan above didn't work. Maintenance came right away and they replaced the motor of the fan the next day. The stove randomly shut off every couple of minutes. There's also a microwave. Although there are windows, which I opened for a few minutes, there are mosquitoes and they came right in, I wasn't able to find them but they came out to bite me at night so had to sleep with the covers over my head. The mattress was really hard and uncomfortable although I know that's a matter of personal preference.
Stayed 3 nights in Jul 2025

10/10 Excellent

Tod J

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice place but a little noisy.
Stayed 4 nights in Jul 2025

10/10 Excellent

Camille

Liked: Cleanliness, amenities, property conditions & facilities, communication
Location
Stayed 4 nights in May 2025

4/10 Poor

Orhan

Liked: Cleanliness, amenities
Disliked: Communication
The building and room were beautiful and this would have been one of our best hotel stays ever! But the bed was so hard and uncomfortable to the point we couldn't sleep and woke up with back issues (we're young adults, fit). We requested to change rooms the first morning but there wasn't any availability so we had to stay. Given the high price tag we paid for this stay we requested the hotel waive the mini bar purchases (5 items at $50) as a sign of understanding. Unfortunately, the staff didn't show any genuine interest about our concern, no follow ups or check-ins or even small signs of understanding, the fact we didn't sleep properly on our vacation in the city all 4 nights meant nothing to them. At check-out the receptionist even told us others have complained about the beds which we didn't see in any of the reviews (and why I'm sharing this here). Despite the receptionist saying they will waive the mini bar charges, they did not and upon returning home the hotel manager is gaslighting us by saying we didn't speak up and there is no record of our complaint - blatant lie. To summarize: beautiful property, just like the pictures, modern, clean, horrible beds and staff that couldn't care less.
Stayed 4 nights in Apr 2025

10/10 Excellent

Omar

Liked: Cleanliness, amenities, property conditions & facilities, communication
Would stay here again.
Stayed 5 nights in Apr 2025

10/10 Excellent

Lisa

Liked: Cleanliness, amenities, property conditions & facilities, communication
Friendly front desk staff. The room itself was amazing with great views!
Stayed 2 nights in Mar 2025

10/10 Excellent

Marci

Liked: Cleanliness, room comfort, communication

Great and safe location

My stay here was wonderful. I highly recommend Onto if you are traveling to Mexico City because it’s near everything. All you have to do is walk out your door and you’re welcomed by a nice neighborhood, walking distance to restaurants and shopping. I also felt super safe here and there is security 24/7. Diego and Chris at the front desk are wonderful and very helpful. I would definitely go back and stay at this location. The only downfall is that they don’t offer double bed options.
Stayed 3 nights in Feb 2025

10/10 Excellent

Kamaria

Liked: Cleanliness, room comfort, communication

Great Roma Stay

We loved this room! It was cute, comfy, clean and smelled great. The location was ideal and we loved the rooftop garden- we had great views of the sunset each night.
Stayed 5 nights in Jan 2025

10/10 Excellent

Matan

Liked: Cleanliness, room comfort, communication

The best choice in Mexico City

We had an amazing stay at this hotel! The service was truly exceptional, with a 24-hour concierge available through WhatsApp who helped us with all our requests, including booking restaurants and activities, which made our trip so much easier and enjoyable. The property is new, spotless, and beautifully maintained. We stayed in the panoramic suite, which was absolutely stunning—it had breathtaking views and a modern, luxurious design. Highly recommend booking this suite for an unforgettable experience! The breakfast is minimal but still a thoughtful and pleasant touch to start the day. Overall, an outstanding experience, and we can’t wait to come back!
Stayed 2 nights in Nov 2024

10/10 Excellent

Anneliese

Liked: Cleanliness, property conditions & facilities, communication
I had an excellent stay at this hotel! The staff was incredibly attentive and went above and beyond to ensure I had everything I needed. The location was perfect, with easy access to all the nearby attractions, stores, and cafes. I will definitely stay here again on my next visit!
Stayed 4 nights in Sep 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, amenities, property conditions & facilities, communication
Terminación y decoración impecable! Excelente servicio de personal! Centrico y de facil acceso a toda la ciudad
Stayed 4 nights in Aug 2024

4/10 Poor

Renato

Disliked: Room comfort

Disappointing

No air conditioning.
Stayed 5 nights in Apr 2024

4/10 Poor

Agustin

El departamento/habitación es cómodo y cumple con todas las amenidades. Lo único que nos tomó por sorpresa es que NO cuentan con aire acondicionado en las habitaciones. Estuvimos a principios del mes de mayo y el calor nos puso en situación complicada ya que se tienen que dejar las ventanas abiertas, NO hay mosquiteros y evidentemente el ruido de la calle es un poco elevado.
Stayed 1 night in May 2024