Oásis Privado - Luxo 3BR / 3BA Villa com Jardim e Piscina

Thank you and your family and friends. We strive to make our guests enjoy their stay.

Thank you for your visit 😃😎

It was a pleasure hosting you at the Villa Oasis. We look forward to seeing you again.

Thank you , it was nice to have you. We received some separate comments from you about certain improvements which we are addressing. That info is appreciated.

Dear David: It is always great to hear that our guests enjoyed staying at the Villa Oasis. Thank you for the excellent review and we look forward to having you again as a guest at the Villa Oasis.

It was a pleasure to host you and very gratifying to read how much you enjoyed it. Look forward to your next trip. Kind regards.

Dear Laurel: We are pleased that you enjoyed your visit to Villa Oasis. You are welcome back anytime.

Dear Anne, Thank you your comments. I’m very happy to have met your expectations as a vacation villa and also our dear house hostess. I’ll pass on to Caludia your applause, Best regards Mauricio (owner)

Thank you, Sarah, we are pleased that you enjoyed your stay at the house. Please come back anytime we would love to have you and your family again.

Charles and Mona’s family reviews are way out of sync with every other review, as a reader can see. Look at the experience of every past guest. This is because they were unusual guests as far as wasting, soiling, and breaking beyond any tolerance level a rental house can accept. This is the very first, and we hope last time in 11 years we've kept any part of a deposit. The house manager replies below, on point, in case anyone is interested in the specifics. Like using each and every AC to the max with doors open. And by the way when she's called, she promptly responds. Dear Charles and Mona: Mona indicated to the rental agent that you both had a wonderful stay at Villa Oasis. Though I have previously corresponded with you privately, I will publicly respond to your reviews. All of the bills for expenses related to your stay at Oasis are in and I am happy to tell you that a partial refund is due. The expenses, converted to USD at 18MN/1USD, are: Repair outdoor stereo speaker control $131.21 Pay 2 extras to clean after departure and repair furniture (incl. materials) $143.60 Replace broken glasses $11.30 Unnecessary service call by AC tech $77.33 Wasteful electricity usage $69.27. It is common knowledge that the Caribbean is hot and humid in summer. Outdoor temps during your stay were a notch below Cozumel's historic average of 88 day, 74 night. On your arrival day, I twice told you to conserve, to run the AC's 25-22C, and to turn off when you left the house. The next day, I told you again via email. At 22C, the units dry interior air and maintain a comfortable differential. Instead, you set the ACs at their lowest settings in an attempt to achieve a huge differential and you ran all four units at the same time. It is no surprise that this strained the system and did not provide the comfort that you desired. You also ran room ACs when you were not on the property with interior doors open and, when you left Cozumel, you left the ACs running with both interior and exterior doors open. You did not report that the TV in the master did not work. Had you, we would have responded as immediately as we did when you complained that the ACs were not working. (The ACs quit because you overloaded them.) You do not agree that the security deposit should be withheld. The electricity was a small part of the total. The mess that you left in the house required hiring additional workers and you damaged household items that required repair and replacement.

Dear Josh, Thank you for taking the time to write your honest comments. Points Well taken. I am having planted some trees to grow high soon to isolate the view from the building across; the noise? Should finish soon I hope. about updating parts of the house you are absolutely right, I have schedule such work to take place in September

Dear Brenda, Thank You for the time taken to write this comment. Will be sure to pass them along to the staff and I will keep doing our best to keep the house updated. Best regards