Champions Gate, all amenities included Luxury as New Platinum Pool Townhome

Thank you so much for your wonderful review—we really appreciate you taking the time to share your experience. We’re delighted to hear that the home was exactly what you were looking for and that your family had such a great time. It’s especially nice to know the kids enjoyed both the private pool and the community amenities, and that everyone found the beds comfortable after long days at the parks—that’s exactly what we aim for. We truly appreciate your kind comments on cleanliness, communication, and overall value. It was a pleasure hosting you, and you’re very welcome back anytime. Thank you for choosing the Townhouse Retreat (1090016) with Vrbo.

Thank you for your feedback—we’re very glad to hear you had an overall great experience and appreciated the prompt service. We do want to clarify for future guests that the pool heater issue occurred on your first evening only and was resolved immediately, with a brand-new unit installed the very next morning. We always aim to address any issues as quickly and effectively as possible to minimize disruption. Regarding pool toys, these are not listed or advertised as part of the home’s amenities. Thank you again for staying with us—we’d be delighted to host you again. Thank you for choosing the Townhouse Retreat (1090016) with Vrbo.

Sandy, thanks for taking a moment to post a review of your stay at the Townhouse Retreat (1090016). I am very pleased to read that you found the home roomy and enjoyed the private pool. I hope we can welcome you again in the future. Thank you for choosing the Townhouse Retreat with VRBO.

Thank you for your review. We're pleased you enjoyed the Oasis Club facilities, swimming pool and service. We would, however, like to clarify several points for the benefit of future guests, as some of the comments do not accurately reflect our published rental terms or the services provided. Our homes are offered on a **self-catering basis**, which is clearly explained in our rental terms, provided to guests before arrival. Complimentary starter supplies include a new roll of toilet tissue in every bathroom, a paper towel roll, trash liner, dishwasher tablets and soap. Additional consumables, including laundry detergent, trash bags, toiletries and food products, are the responsibility of guests throughout their stay. Condiments, cooking oils and other food products are not supplied for hygiene and safety reasons. Our terms also explain that washcloths and dishcloths are not provided, that guests should launder towels as needed, and that trash must be properly bagged and placed outside for collection. These are standard practical arrangements for a privately owned, self-catering vacation home. **We particularly wish to correct the statement regarding the cleaning fee.** At no point do our rental terms state that floor cleaning is excluded. Our professional housekeeping service includes the normal cleaning and preparation of the entire home, including floors, bathrooms, bedrooms, kitchens and living areas. The terms simply explain that excessive mess, food debris or unusually heavy soiling may result in additional cleaning charges. This is an important distinction. Regarding the mattresses, comfort preferences are naturally subjective, although we appreciate your feedback and will review the concerns raised. Our rental terms and pre-arrival instructions are detailed to provide transparency, protect the property and ensure guests understand what is included before their stay. We encourage everyone booking a self-catering vacation home to review these provisions carefully to ensure the accommodation meets their expectations. Thank you for choosing the Townhouse Retreat (1090016) with Vrbo.

Hello Tara. Thank you for taking the time to submit a review of your stay at the Townhouse Retreat (1090016). I am pleased to read that you found the property to clean, and perfect for your stay. We provide fast access QR codes to all guests to enable quicker self-entry at both the main gates. It is typically faster to use these at the HW27 entrance as I appreciate traffic can back up at the Westside entrance. Nov 23 was very busy. I very much hope we can welcome you again in the future. Thank you again for choosing the Townhouse Retreat with Vrbo.

Hello Paul. Thank you for taking the time to submit a review of your stay at the Townhouse Retreat (1090016). I am pleased to read that you found the property to be clean, and that check-in and communication were problem free. I very much hope we can welcome you again in the future. Thank you again for choosing the Townhouse Retreat with Vrbo.

Hello Mieshia, thank you for submitting your review summarising your stay at the Townhouse Retreat. I am really pleased to read that you enjoyed the home and that you found the additional baby equipment useful. I hope to welcome you again soon. Thank you again for choosing the Townhouse Retreat (1090016) with HomeAway/VRBO. Regards, Andrew