Our stay unfortunately started off on the wrong foot. When we arrived, Ludovico met us with the keys. All good. We noticed while walking through the flat that the beds weren't made, but didn't think to mention it because Ludovico was so enamored of all the tech we were distracted.Only after he left did we realize not only didn't we have sheets, but no towels (bath or dish) at all. We sent a message to the host, who said towels would be brought up.Towels were not brought up.Instead, a very nice young lady arrived to clean the flat. Which makes me wonder if they actually cleaned it before we arrived.Once we explained what we actually needed (bed linens, towels), we were asked if we wanted the maid to make the beds.Um, at the price we paid for the room? Yes, please.45 minutes later, two beds were made and all was well.The next day, however, the landlord arrived unannounced and just entered the flat without even knocking.This is a serious breach of privacy.He said he didn't know the place had been booked.I paid in full for the entire stay at least a week earlier. How didn't he know?!?There is no way to lock the door to the flat from the inside to keep intruders out. We didn't feel safe in the flat all week.Riccardo said he would refund us one night's stay.We thought this was nice, but not sufficient, but at this point, we were worried they would kick us out and we'd be stuck with nowhere to stay. He only refunded half of one night's stay.We will be contacting VRBO.