MARVELOUS APARTMENT WITH ACCES TO COMMUNAL GARDENS

Dear Cathie, We are really sorry you didn’t find our garden flat quiet enough for your staying. As an Edwardian conversion the floors are still made of wood which tends yo carry sounds further than concrete. Further the spring to summer season comes with longer days with people being active enjoying daylight till much later. We welcome to enjoy our property again complimentary for 48hs during the queter season Please do not hesitate to contact directly should you be interested in taking advantage of our offer

Dear Matthew, we are really sorry we failed your expectations. We endeavour to provide the best stying experience we can within or central London facility and we can assure you and our future guests that we have already upgraded the rooms furnishings and complimentary toiletries provided (That was indeed already planned before your stay). We also apologise for not having clearly stated the apartment was lower/ground as often happens in London with appartment with access to garden facilities. In our defence we thought the rear patio picture would clearly give it away. We thank you for your kind appreciation of our staff level of service and we wish you pleasant stays with WRBO facilities in the future

Dear Cyntia, we are sorry you have not enjoyed our facilities, we endevor to improve fruition to offer our guest the most enjoyable stay. Not sure why you complained about access to the cloakroom toilet facility as the appartment offers a full bathroom toilet with glass enclosed bath tab along the corridor next to the master bedroom. As for the fruition to the communal privat gardens we recall you were provided with the safety gate lock combination code. As for the washer dryer for we indeed advised you the common practice of avoiding to dry completely your clothes to prevent any evebtual damage due to over-dying (this is common practice when both washing and drying functions are included into one compact appliance) Hope this explanation has mitigated you evident frustration which in good faith we fail to fully comprehend. Hope your experience with us won’t prevent you to use VRBO further and we wish you more pleasant staying with WRBO endorsed facilities in the near future Kind Regards

Dear Sarah Thank you for your words and appreciation for the accommodation We are sorry you you haven’t found propery entirely suitable to your neads. We contacted the building management to replace the spot light in the hallway and we will definitely follow up through your suggestion and have a handle rail fitted on the wall next to the bath tab