We arrived late but had let our host know well in advance but we were charged an additional 36 euros plus the daily tax is supposed to be 2.5 per day per person and we were charged five euros per per day per person. The suite indicates it is non-smoking. My husband and I both don’t smoke when I arrived. I had said to the gentleman that checked us in it smells like cigarette smoke to people smoke here? He said no no smoking. Well as a non-smoker, I know when people smoke and I can smell it very clearly so it became very clear fast, especially later on in the evening and in the morning when we woke up the house smelled like secondhand smoke, meaning that the people downstairs smoked inside and the smoke would travel upstairs this was really not pleasant. I had to keep the fan on in the kitchen in order to circulate the smell out.It has a washer, but it is not very good. Does not work well at all. Overall, the place met most of our needs. It’s set up well and spacious. There is grocery store and food, restaurants, etc. all around it’s pretty central to anything in Florence. Our disappointment was with the lack of communication with our host. There was zero communication at all, except to take our money, the secondhand smoke that smell, which was disgusting and the overcharging of fees which we found was excessive. Our hope is that the host will take this information into account and provide a better service in the future to someone else.