LVL1 By MMega Homes & Villas

Thank you for sharing your feedback. We sincerely apologize that the apartment was not ready at the scheduled check-in time and that there were not enough towels for your group. We understand how frustrating this must have been, and we appreciate you bringing these issues to our attention. We’re glad you found the central location practical for exploring the area, and we will take your comments into consideration to improve the experience for future guests.

Thank you so much for your thoughtful and detailed review! We’re delighted to hear that you enjoyed the apartment’s spacious layout, comfortable beds, and convenient location, and that it provided a relaxing place to unwind after exploring the city. We also appreciate you sharing your helpful tips for future guests. Your feedback is very valuable to us, and we’re so happy that you had such a wonderful stay. It was a pleasure hosting you, and we would love to welcome you back again!

Thank you for your lovely review! It was a pleasure hosting you, and we hope to welcome you back again soon.

Thank you for your lovely review! It was a pleasure hosting you

We're delighted to hear that you loved the location and enjoyed being right in the heart of Florence with everything within walking distance. Thank you as well for mentioning the stairs—being on the third floor is noted in the listing, and many guests find it becomes part of the Florence experience after a day of exploring the city! It was a real pleasure hosting you!

Thank you for your review! We would like to clarify that we were informed about the suspected issue on your very first night, and we went to check the apartment the following morning immediately. Once the issue was verified, we promptly offered you a full refund for the unused nights, so you could relocate to another accommodation without further inconvenience. At that point, the decision to remain in the apartment was made by you. Following this choice, we revised our compensation offer accordingly, as it was no longer a case of cancellation but of continued stay in the property. We are very sorry for the impact this situation had on your trip, but we acted as quickly as possible once informed and provided an immediate solution option.

Thank you for taking the time to share your feedback. We’re very pleased to hear that you found the property beautiful and that, overall, you enjoyed your stay. At the same time, we sincerely apologize for the issues you experienced with the air conditioning in the second bedroom and for the communication with our concierge not meeting your expectations. We also appreciate you bringing the bathroom condition to our attention. We could have sent someone to clean reported things if we only knew it. We take comments like yours seriously and will address these matters with our team to ensure they are resolved promptly. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an even better experience.