Huge Coastal House | Sleeps 16 | Beach, Old Town & Country Park | 10 beds

Thank you for your review. We were sorry to learn that aspects of the property did not meet your expectations. Following your feedback, we have reviewed the listing to ensure that descriptions and photographs accurately reflect the property as it exists today. As with any family holiday home, furniture, décor and external features may change over time as improvements and maintenance are carried out. We do not agree that the property was unsafe or materially different from that advertised. Your group occupied the property for the entirety of the booking and no request was made during the stay to report any urgent issue or seek alternative accommodation. Springbank Farm is a large family holiday home in a unique location on the edge of Hastings Country Park. It offers accommodation for up to 16 guests at a price point that represents excellent value for larger groups, and we are pleased that you enjoyed the location. We will continue to review guest feedback and make improvements where appropriate.

Thank you for taking the time to share your feedback. We’re sorry to hear that parts of your stay didn’t meet expectations. The house is a large, character property that many guests enjoy for its space, log burner and suitability for bigger groups, and we’re always keen to keep improving it. A significant refit is already underway for the new season, including a brand-new kitchen, upgraded insulation, and the permanent closure of the open chimney, which will remove any cold air ingress and improve winter comfort throughout the house. The heating is fully controllable by guests, and the house manual includes practical tips on balancing rooms and managing the central heating, as preferences vary depending on group size and layout. To clarify a few practical points for future guests: Bed linen and towels are offered as an optional extra so that we don’t exclude families and groups on tighter budgets who prefer to bring their own. Recycling is via standard on-street wheelie bins, located at the front of the house. The downstairs shower is a recent installation and we’re sorry if it wasn’t adjusted comfortably during your stay. External cleaning, including seasonal algae treatment, is part of our regular maintenance programme. We appreciate your comment that, with improvements, the house could be lovely, so we’re confident that guests staying this season will really feel the benefit of the upgrades and our ongoing reinvestment, and we’d