Cozy and Beautiful Home with Lush Private Setting! 🌺 - Volcano Village Cymbidium House 🌋

Aloha Sharalynn, Mahalo for your wonderful review! We’re so glad to hear your stay at Cymbidium House in Volcano Village was well timed for your visit to the volcano and that you enjoyed the convenient location, quiet atmosphere, and having a kitchen available during your stay. We appreciate your feedback about the addition of a Keurig, that’s a helpful suggestion and we’ll share it with our team for consideration. We’re thrilled to hear you’re planning to return, and we truly look forward to welcoming you back again for another relaxing Big Island stay! Mahalo, Casago Kona Reservations

Aloha Dean, Mahalo for taking the time to share your feedback and for staying with us at Cymbidium House in Volcano Village. We’re truly sorry to hear your experience was disappointing, as this is not the standard we aim to provide. We sincerely apologize for the cleanliness concerns you encountered, including the odor, spider webs, and the condition of the bathrooms. We also regret the issue with the second shower not working during your stay. Your comments have been shared with our team for immediate follow-up, including housekeeping and maintenance review, to address these issues thoroughly. We appreciate you bringing this to our attention, as it helps us improve both our cleaning standards and overall guest experience. Thank you again for your stay, and we hope we can provide a much better experience in the future. Mahalo, Casago Kona Reservations

Thank you for your wonderful feedback. We are so happy to hear you enjoyed your stay and all of the great amenities this unit has to offer. Mahalo once again for choosing Casago Kona LLC and we look forward to welcoming you back.

Thank you for your wonderful feedback. We are so happy to hear you enjoyed your stay and all of the great amenities this unit has to offer. Mahalo once again for choosing Casago Kona LLC and we look forward to welcoming you back.

Thank you for your wonderful feedback. We are so happy to hear you enjoyed your stay and all of the great amenities this unit has to offer. Mahalo once again for choosing Casago Kona LLC and we look forward to welcoming you back.

Thank you for your wonderful feedback. We are so happy to hear you enjoyed your stay and all of the great amenities this unit has to offer. Mahalo once again for choosing Casago Kona LLC and we look forward to welcoming you back.

Thank you for your wonderful feedback. We are so happy to hear you enjoyed your stay and all of the great amenities this unit has to offer. Mahalo once again for choosing Casago Kona LLC and we look forward to welcoming you back.

Thank you for your wonderful feedback. We are so happy to hear you enjoyed your stay and all of the great amenities this unit has to offer. Mahalo once again for choosing Casago Kona LLC and we look forward to welcoming you back.

Great description of the setting Douglas! Thank you so much for staying with us at Casago Kona and we hope to have you back! Yes, it can definitely can chilly in the evening depending on the time of year.

Thank you for your wonderful feedback. We are so happy to hear you enjoyed your stay and all of the great amenities this unit has to offer. Mahalo once again for choosing Casago Kona LLC and we look forward to welcoming you back.

Thank you for your wonderful feedback Jesus. We are so happy to hear you enjoyed your stay and all of the great amenities this unit has to offer. We are sorry that you experienced issues with the shower during your stay. Mahalo once again for choosing Casago Kona LLC and we look forward to welcoming you back.

Aloha Bruce, Mahalo for sharing your feedback. We are truly sorry your stay was impacted by these issues and understand how disappointing that must have been. Guest comfort and safety are our top priorities, and your comments regarding mildew and the dehumidifier have been shared with our team to ensure immediate attention and improvements. We appreciate your patience with the situation and are glad to hear Vrbo was able to assist with the refund. Mahalo again for bringing this to our attention. – The Casago Kona Team

Aloha Diane, Mahalo for your honest feedback and for staying with us at Cymbidium House. We sincerely apologize that your experience did not meet expectations. The issues you described with the shower, cleanliness, heating supplies, and communication are not the standards we aim to provide for our guests. We are especially concerned to hear that your maintenance concern was not properly followed up on during your stay. We understand how frustrating that must have been, and we will be reviewing this internally with our team to ensure better responsiveness and clearer communication moving forward. Your comments regarding housekeeping standards, supplies, and guest information clarity are also very helpful, and we will use this feedback to make necessary improvements. Thank you again for taking the time to share your experience. We truly appreciate it, as it helps us improve for future guests. Mahalo, Casago Kona Reservations

Thank you for your wonderful feedback. We are so happy to hear you enjoyed your stay and all of the great amenities this unit has to offer. Mahalo once again for choosing Casago Kona LLC and we look forward to welcoming you back.

Aloha Melissa , Thank you for the wonderful feedback . When most people think of Hawaii they think of waves and sand . Volcano National Park is a great place to stay for exploring enthusiasts . Sounds like we exceeded your expectations ! We are happy to hear you found everything you needed in the fully stocked kitchen . Yes indeed the fireplace is the perfect gathering spot for a cozy and warm gathering . once again we thank you for choosing Kona Now and we look forward to welcoming you back in the near future .

Aloha and thank you for you valuable feedback Min. We are glad to hear that you enjoyed your stay. We will be sure to update the listing in regard to the accessibility and appreciate you bringing this to our attention so that we can specify that there are a few steps. Thank you for choosing Casago Kona. We look forward to welcoming you back!

Aloha, thank you for your valuable feedback and for choosing Casago Kona.We are disappointed that we did not meet or exceed your expectations. We hope you enjoyed your stay in Kona otherwise. We are looking into the issues reported in order to improve upon the guest experience. Mahalo once again for choosing Casago Kona.

Thank you for your wonderful feedback. We are so happy to hear you enjoyed your stay and all of the great amenities this unit has to offer. Mahalo once again for choosing Casago Kona LLC and we look forward to welcoming you back.

Thank you for your valuable feedback Pippa. We are sorry to hear that the property did not meet all expectations due to the lack of amenities and filtration system. We do supply a starter pack of salt, pepper and shampoos but if this somehow got missed we apologize. We would have happily brought some to the property for you had we known. We are looking into ways to improve in these areas based on your feedback. Mahalo once again for choosing Casago Kona LLC and we look forward to welcoming you back.

Thank you for your valuable feedback. We are so happy to hear you enjoyed your stay and all of the great amenities this unit has to offer. We have noted the issues reported about the lighting and are looking into this in order to improve upon the guest experience. Mahalo once again for choosing Casago Kona LLC and we look forward to welcoming you back.

I am sorry to say that sadly this guest was a nightmare to all staff reducing people to tears with her bully tactics. She called the cleaner the day after arriving complaining about the rain and her inability to make a fire. When the cleaner arrived with more fire starters and other items to aid she was yelled at non-stop as she made a fire, guest had no interest in learning how to make a fire. Noticing that the dehumidifier was not working our cleaner called the handyman to fix it and asked him to cut smaller pieces of wood for the guests. Our handyman promptly came over and was yelled at and treated with an amazing amount disrespect. He cut wood, tried to show them how to make a fire, but alas when you are yelling you are not hearing. The next day this guest called the handyman again yelling that his fix to the dehumidifier was not working, it is hard to fix things when someone is standing over you yelling. He fixed it this time, again tried to show her how to make a fire and again she made him feel horrible. On day 3 the guest finally called the property manager to complain. I timed her yelling at me before I could even say a word.. 10 minutes. The type of yelling reminded me of a young child having a temper tantrum. She told me she hated it there and could not spend another night. I told her to please leave; and that if she left by end of day that I would refund her half of her stay. After telling me she DID NOT WANT TO SPEND ANOTHER NIGHT in the house she then told me that I was a bad property manager and that was not a solution SHE DID NOT WANT TO LEAVE. After more yelling and screaming by her I asked her what she wanted me to do. Her answer was to install heat to the house. This is impossible as we do not have heat in Hawaii. I offered to find her other accommodation and asked her again to leave, she refused. I shared that unless she left our "deal" was off. I called VRBO to complain about her and they told me to call the police and evict her. I wish I had but we practice aloha here. Regarding laundry: The house had a check out the day this guest checked in and some sheets were still drying in the dryer when the cleaner had to leave for this guests check in time. A note was left explaining about the clean sheets in the dryer. The guest THREW THEM OUTSIDE on the DIRT she bragged to me during her ranting that she had done so.The cleaner returned yet again to take them home and yet again made her a fire and yet again was yelled at.