This is a very nice, spacious, bright apartment with terrific outdoor space and views. Our beef is the utter lack of communication with owners. We messaged multiple times on Vrbo and got no response. We called about a broken washing machine, a big selling point as we were on a long trip, and got no return call. Unacceptable.Our first message was on the coffee maker which used proprietary pods, none of which were available, which was a little cheap and thoughtless. With AI help and Uber Eats, we solved that problem ourselves.The sole set of hints and instructions for the stay was an index-card sized note pasted into a bookshelf, all about noise and trash. The TV also required AI assistance as no instructions were given. We don't usually watch TV but were fried upon arrival and decided to order in.We also asked about a toaster. If there was one, we couldn't find it.The washing machine door would not open, no matter how we set the dials. We unplugged it from the cabinet beneath the sink, to no avail. AI offered other possible remedies but none worked. So we'd like compensation for not having that available as promised.The apartment is spacious and clean, as said, but we found the location less than ideal for a stay in Villefrance. It's kind of a like a separate moon colony within that city -- isolated above the center of town which, having said that, is fairly easily reached down multiple stone staircases. Next time we'll opt to be closer to the lively center.